Senior Enterprise Account Manager

Security Journey

Senior Enterprise Account Manager handling strategic enterprise account relationships for Security Journey. Focused on renewals, expansions, and driving impacts in the AI training offerings.

Posted 4/23/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Own a portfolio of large, strategic enterprise accounts with responsibility for retention, expansion, and long-term account growth.
Lead renewal strategy and execution across your book of business, managing timelines, stakeholder alignment, commercial conversations, and contract close.
Identify, develop, and close expansion opportunities including cross-sell and upsell motions across Security Journey's platform and emerging AI training offerings.
Build and execute strategic account plans focused on relationship depth, product adoption, measurable customer outcomes, and net retention.
Multithread effectively across program owners, security leaders, engineering stakeholders, and executive decision-makers, including the CIO organization.
Act as a strategic advisor to customers by understanding their business priorities, software development environment, security maturity, and learning objectives.
Lead high-quality business reviews and ongoing customer conversations that connect platform value to measurable outcomes and future opportunity.
Use HubSpot, Gong, platform usage data, and customer context to maintain forecast accuracy, manage opportunities, and drive proactive account strategy.
Partner across Sales, Product, Marketing, Customer Support, and leadership to deliver strong customer experiences and successful commercial outcomes.
Lead by example within the Account Management organization and provide informal mentorship and coaching when appropriate.

Requirements

What you’ll need

6+ years of experience in SaaS account management, enterprise account management, or a similar post-sale commercial role.
Experience engaging customers on enterprise AI adoption, clearly articulating AI capabilities, limitations, and business impact, and translating technical AI concepts into outcomes relevant for security, engineering, and business leaders.
Proven ability to build credibility and maintain relationships with AI-focused stakeholders including Heads of AI, Chief Technology Officers, Chief Information Security Officers, and AI governance or innovation leaders, supporting strategic account growth and expansion.
Proven success owning renewals and driving expansion within existing customer accounts.
Demonstrated closing experience and confidence leading pricing, negotiation, and account growth conversations.
Experience managing larger, more complex enterprise accounts with multiple stakeholders and longer decision cycles.
Strong ability to build credibility with technical audiences and navigate software development, secure coding, AppSec, or engineering-related conversations.
Familiarity with the software development lifecycle and an understanding of developer culture, technical learning environments, or secure coding practices.
Strong executive presence and ability to multithread from day-to-day program owners to senior business and technology leaders.
High level of organization, follow-through, and accountability in a metrics-driven environment.
Experience using HubSpot, Gong, or similar tools to manage forecasting, pipeline, and account activity.
Excellent written, verbal, presentation, and relationship-building skills.

Benefits

Comp & perks

remote-first team that values accountability, collaboration, and results

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS account managemententerprise account managementAI adoptionnegotiationaccount growthsecure codingsoftware development lifecycleAppSecforecastingpipeline management

Soft Skills

relationship buildingexecutive presenceorganizationfollow-throughaccountabilitymentorshipcommunicationleadershipstrategic advisingmultithreading