Audit Manager – Quality Review
Boulay
Bilingual Help Desk Support
Security Finance
full-time
Posted on:
Location Type: Remote
Location: Remote • South Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide Level 1 remote technical support for hardware, software, and basic operational support for Company-maintained computer systems and services for branch, home office, and mobile company personnel in Spanish and English.
- Take incoming calls, addressing system or operational problems and service requests.
- Resolve minor technical issues and deliver solutions that meet customer expectations.
- Document incidents in the Incident Management System, ensuring accurate tracking and resolution.
- Determine initial routing of reported cases.
- Report recurring problems or service deficiencies to management.
- Assist with electronic setup for new office locations or merged offices as needed.
- Perform quality assurance testing and assessment of new software.
- Prompt and regular attendance is required.
Requirements
- Bilingual in Spanish (required)
- A reliable internet connection (DSL or faster)
- A strong customer service orientation with effective verbal and written communication skills
- Ability to work professionally with others and maintain composure in stressful situations
- Flexibility in work hours
- Basic knowledge of computer based systems, tools, and processes as well as basic knowledge of company business processes, policies and procedures
- Ability to troubleshooting and remotely installing hardware
- High School Diploma or equivalent required
- A 2-year technical school degree or equivalent (preferred)
- Related technical certifications (preferred).
Benefits
- A comprehensive benefits package including medical, dental, life insurance, short- and long-term disability, profit sharing, 401(k) with company matching, and paid sick, holiday, and vacation time.
- Top-notch training to help you build a solid foundation and excel in your role.
- Community Service opportunities – we actively contribute to charities, local food banks, and educational initiatives.
- Career growth potential – we encourage internal growth and provide pathways for advancing careers.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingremote installationquality assurance testingincident management
Soft skills
customer service orientationverbal communicationwritten communicationcomposure in stressful situationsflexibility
Certifications
High School Diploma2-year technical school degreerelated technical certifications
