District Service Manager, Client Services

Securitas Technology

District Service Manager overseeing embedded services operations and managing service teams. Focus on customer satisfaction, operational performance, and revenue generation across assigned district.

Posted 7/17/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing embedded service operations, leading service teams, and driving customer satisfaction while ensuring compliance with safety standards and operational performance metrics. Proven ability to develop account strategies that enhance revenue growth and customer retention in the Electronic Security industry.

Highest-signal resume keywords

Electronic Security Industry ExperienceOperations ManagementCustomer Relationship ManagementP&L ManagementLeadership and Team Development

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical Service ManagementService DeliveryOperational Performance MetricsQuality Systems ImplementationBudget ManagementIntrusion SystemsAccess Control SystemsVideo Surveillance SystemsFire SystemsCustomer Satisfaction Improvement

Soft Skills

LeadershipOral CommunicationWritten CommunicationProblem-SolvingSelf-Motivation

Industry Keywords

Embedded Service OperationsCustomer EngagementService ExcellenceContinuous ImprovementSafety ComplianceOSHA StandardsField-Based Service TeamsService Contract ManagementRevenue GenerationLabor Cost Management

About the role

Key responsibilities & impact

The District Service Manager is responsible for leading embedded service operations and managing dedicated service teams supporting key customer sites within an assigned district.
This role focuses on hiring, developing, and leading service technicians and subcontractors while managing customer relationships, service delivery, operational performance, and labor costs.
The District Service Manager serves as a primary point of contact for embedded service customers, ensuring service excellence, continuous improvement, and achievement of business objectives.
This position will increase and maintain the service contract base, drive time-and-material revenue through customer engagement and account strategy development, and improve overall customer satisfaction.
The successful candidate will ensure technical performance metrics and quality goals are met or exceeded while implementing and monitoring key processes established by the organization.
The role carries direct responsibility for revenue generation, operational performance, and management of an operating budget.
Assure customer satisfaction levels for service and security systems are met or exceeded throughout the assigned territory and embedded customer locations.
Manage the performance of the workforce to meet or exceed customer satisfaction expectations.
Manage overtime, direct labor costs, billed work, and parts inventories to meet financial goals.
Maintain proper staffing levels by recruiting and hiring competent individuals necessary to accomplish team goals.
Develop capabilities of the workforce assigned within the territory to ensure employees are trained, productive, and proficient in meeting customer needs.
Lead and manage embedded service personnel at customer locations, ensuring alignment with customer expectations and organizational objectives.
Responsible for retention and growth of revenue and profit for the Business Team.
Ensure compliance with corporate policies and procedures regarding safety, including OSHA, as well as protection of proprietary information and company assets.
Provide the workforce with the resources required to fulfill their responsibilities.
Ensure workforce properly maintains company vehicles and equipment.
Responsible for implementing and maintaining quality systems within the territory.
Schedule and meet with customers regularly to ensure satisfaction levels are being met or exceeded.
Serve as a trusted advisor and operational partner to embedded services customers.
Partner with Sales, Systems, Service, and Support associates to develop account strategies and action plans that contribute to business growth and customer retention.

Requirements

What you’ll need

Bachelor's degree in Engineering, Systems, Marketing, Business Administration, Management, or equivalent experience.
5+ years of Electronic Security industry technical service or installation experience.
Minimum of 2 years of operations and people management experience required.
Experience leading field-based or embedded service teams in a customer-facing environment preferred.
Highly motivated, self-directed individuals with strong business acumen.
Proven leadership, oral/written communication, and problem-solving skills.
Ability to work evenings and weekends when necessary.
Experience managing a P&L and growing a customer service business.
Experience working with intrusion, access control, video surveillance, and fire systems service applications and procedures.
Demonstrated ability to build strong customer relationships and drive operational excellence within an embedded services model.

Benefits

Comp & perks

Opportunity for annual merit pay increases
Paid company training
Medical, Dental, Vision, Life, Critical Illness, and Hospital Indemnity Coverage
Company Paid Short Term and Long-Term Disability
401K with 60% Match up to 6% of salary
Paid vacation, holiday, and sick time
Educational Assistance
Exceptional growth opportunities
Wide variety of employee discounts on travel, equipment, and more!