Partner Order Compliance & Support Coordinator

Securitas Technology

Ensure compliance for partner orders at Securitas Healthcare, coordinating between Sales, Finance, and Operations. Validate order accuracy and assist with internal departments for streamlined processing.

Posted 5/23/2026full-timeLincoln • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ensure all orders are processed in compliance with company policies, Delegation of Authority (DOA), and contractual requirements.
Accurate processing of Partner orders. Includes validating/auditing Partner POs.
Ensure PO information matches and is correct on all orders such as Vendor name and remittance information, Payment Terms, FOB information, shipping details, and pricing.
Validate account information is correct and updated. Includes confirming Parent, Definitive, and GPO linking is accurate.
Owns the integrity and accuracy of customer order entry from submission through fulfillment, ensuring alignment between customer requirements, internal systems, and downstream billing processes.
Assist with internal departments to ensure all orders are closed correctly and following the internal checklists and processes.
Act as the liaison between various Fall and Senior Living Sales representatives and the internal Finance and Operations departments.
Partner communication, pre- and post-sale follow-up, and implementing process enhancements to streamline business metrics.
Provide coordination for Partner RMAs, short product disputes, pricing disputes.
Coordinate, schedule and prioritize customer sales orders with team members daily.
Work with sales representatives, within North America and internationally, on inquiries that they may have on a daily basis.
Provide prompt service to the Partners/Customers; receiving and responding to incoming calls and emails regarding product orders, inquiries, shipments, returns/exchanges, and any other pertinent information.
Track and document order discrepancies, RMAs, and customer issues to support resolution and continuous process improvement.
Provide back-up and additional support to other departments on an as needed basis.
Process direct orders as needed.
Cross-Train to cover Sales Order Compliance Coordinator activities when needed.
Act as a back-up by administering all sales/office duties in Management's absence, which may include handling the more difficult customer orders, complaints, return policies, and accounts receivable questions and decisions.
Other duties as assigned.

Requirements

What you’ll need

1-3 years customer service, data entry and clerical experience required.
Professional phone skills with the ability to speak to key accounts required.
Ability to understand and explain all Company product lines, service, support, and company credit/shipping policies after training required.
Excellent written and verbal communication skills
Self-motivated individual who is able to work independently and as part of a team.
Ability to work in a high demand environment.
Strong organizational skills, attention to detail, and ability to prioritize and balance the workload to meet deadlines.
Ability to handle multiple priorities.
Basic knowledge of Microsoft Word, Excel and PowerPoint and Outlook required.
To Excel: Database and/or SalesForce experience preferred but not required.
Experience working in an order entry software program preferred.
Experience working with international parties preferred but not required.

Benefits

Comp & perks

Reasonable accommodations will be made upon request to ensure qualified individuals with disabilities can perform the essential functions of this job.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryorder processingauditingcustomer order entryorder discrepancies trackingsales order complianceproduct dispute resolutionreturn policies handlingaccount reconciliationprocess improvement

Soft Skills

communication skillsorganizational skillsattention to detailself-motivatedteamworkability to prioritizeability to handle multiple prioritiescustomer serviceproblem-solvingindependence