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Securitas Group

Security System Analyst – Lenel, Milestone

Securitas Group

Security Systems Analyst responsible for improving physical security incident management. Collaborating with teams and driving solutions using Lenel OnGuard and Milestone systems.

Posted 7/2/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £45,000 per yearWebsite

About the role

Key responsibilities & impact
  • Own incidents end-to-end — from logging through to closure
  • Triage and diagnose faults across physical security systems, infrastructure, and hardware
  • Perform remote troubleshooting across Lenel OnGuard and Milestone environments
  • Resolve issues in-house wherever possible, reducing external engineer dependency
  • Coordinate third-party engineers with clear diagnostics and defined scope
  • Maintain accurate ticketing, documentation, and system data quality
  • Support system administration (patching, upgrades, firmware, new site onboarding)
  • Contribute to a global support model, including on-call as services expand

Requirements

What you’ll need
  • Proven experience supporting enterprise-scale physical security systems
  • Excellent technical capability in Lenel OnGuard (essential)
  • Milestone or similar VMS platforms
  • Experience in incident management, ticket triage, and technical troubleshooting
  • Ability to diagnose issues quickly and take full ownership through to resolution
  • Detail-oriented with robust organisational and documentation skills
  • Desirable: Lenel certification
  • Networking fundamentals (IP, switches, connectivity troubleshooting)
  • ITIL or structured service management experience

Benefits

Comp & perks
  • Access to outstanding Learning and Development opportunities
  • Mentorship
  • Discounts on a variety of retailers and services
  • Cash back dental plans
  • Healthcare cash plans at highly discounted rates
  • Cycle to Work scheme
  • Specsavers discounts
  • Online GP and mental health support service
  • Financial Wellbeing Hub

ATS Keywords

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Hard Skills & Tools
Incident ManagementTechnical TroubleshootingDocumentation SkillsNetworking FundamentalsSystem Administration
Soft Skills
Detail-OrientedOrganizational Skills
Certifications
Lenel Certification