Securian Canada

Customer Support

• Provide accurate and prompt response to written and telephone customer inquiries regarding policy transactions and insurance products, including offering products for enrollment.
• Provide accurate, prompt and quality response to telephone customer inquiries regarding policy transactions or other inquiries regarding our insurance products.
• Answer all customer questions concerning benefits, provisions, billing, options and allowable contractual changes.
• Respond to customer requests within the service, quality and performance standards determined by the department using automated systems.
• Research and process customer inquiries and transactions using the appropriate company systems, databases, product manuals and other reference material.
• Maintain knowledge of policy contracts (including additional benefit riders), provisions, features and benefits, processing procedures and governmental regulations.
• Read and understand all Bulletins and Alert notifications.
• Identify and alert management to changes, delays, possible errors and unexpected service requests.
• Provide information and adjust coverage to retain business and enhance customer loyalty.

Bilingual Customer Service Representative