Securian Canada

Bilingual Customer Service Representative

Securian Canada

full-time

Posted on:

Origin:  • 🇨🇦 Canada

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Job Level

Junior

About the role

  • Provide accurate and prompt response to written and telephone customer inquiries regarding policy transactions and insurance products, including offering products for enrollment.
  • Provide accurate, prompt and quality response to telephone customer inquiries regarding policy transactions or other inquiries regarding our insurance products.
  • Answer all customer questions concerning benefits, provisions, billing, options and allowable contractual changes.
  • Respond to customer requests within the service, quality and performance standards determined by the department using automated systems.
  • Research and process customer inquiries and transactions using the appropriate company systems, databases, product manuals and other reference material.
  • Maintain knowledge of policy contracts (including additional benefit riders), provisions, features and benefits, processing procedures and governmental regulations.
  • Read and understand all Bulletins and Alert notifications.
  • Identify and alert management to changes, delays, possible errors and unexpected service requests.
  • Provide information and adjust coverage to retain business and enhance customer loyalty.

Requirements

  • 1 year of relevant working experience in customer service, preferably in call center environment.
  • Fluent in both French and English.
  • Familiarity with business/insurance practices and principles; LOMA courses an asset.
  • 1-2 years’ sales experience an asset.
  • Excellent verbal and written communication skills with ability to influence customer attitudes/behaviors.
  • Strong analytical and listening skills to clearly articulate product features and benefits/values to customers.
  • Ability to work well independently as well as part of small teams.
  • Possess a continuous improvement mentality; fast learner.
  • Energetic and focused on efficiently providing top-tier service.