Senior Business Manager – Complaints Strategy & Insights
Capital One
Store Manager, Self Storage
SecureSpace
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $24 per hour
Job Level
Mid-LevelSenior
About the role
- Exceeding sales goals by effectively promoting unit rentals, unit warranties, moving supplies, and garnering positive reviews. Guiding and assisting new customers throughout the rental process, ensuring smooth and seamless transactions. Personally reaching out to potential reservations to confirm their moving dates and secure their storage unit. Proactively managing past due tenants and efficiently handling paperwork associated with the lien/auction process. Delivering exceptional customer service to our existing customers, going above and beyond to meet their needs. Conducting daily property walks to maintain security, cleanliness, and upkeep, including tasks like checking locks, cleaning units, restocking supplies, and performing light maintenance duties. Communicating results, updates, and recommendations clearly and effectively to the District Manager and Leadership Team. SecureSpace Management LLC is where your passion for helping others and your drive for professional growth converge.
Requirements
- Need to be able to move about the entire 1-acre property (both indoors and outdoors) for customer tours of the facility, to receive, move and restock inventory in boxes up to 50 pounds (on occasion), to position self for inspection and general maintenance tasks, to recognize potential maintenance, safety, and fire issues, and to operate roll-up doors to storage units. Willing to do some travel (on occasion) to another location for certain scheduled shifts. Our office is open on weekends, but we are as flexible as possible with scheduling to help you achieve a great work-life balance.
