SecureSpace

Manager

• Exceeding sales goals by effectively promoting unit rentals, unit warranties, moving supplies, and garnering positive reviews
• Guiding and assisting new customers throughout the rental process, ensuring smooth and seamless transactions
• Personally reaching out to potential reservations to confirm their moving dates and secure their storage unit
• Proactively managing past due tenants and efficiently handling paperwork associated with the lien/auction process
• Delivering exceptional customer service to our existing customers, going above and beyond to meet their needs
• Conducting daily property walks to maintain security, cleanliness, and upkeep, including checking locks, cleaning units, restocking supplies, and performing light maintenance duties
• Communicating results, updates, and recommendations clearly and effectively to the District Manager and Leadership Team
• Co-develop shift schedules with your team and support company expansion initiatives (30+ stores opening)

Assistant Store Manager, Self Storage

• Exceed sales goals by effectively promoting unit rentals, unit warranties, moving supplies, and garnering positive reviews.
• Guide and assist new customers throughout the rental process, ensuring smooth and seamless transactions.
• Personally reach out to potential reservations to confirm moving dates and secure storage units.
• Proactively manage past due tenants and handle paperwork associated with the lien/auction process.
• Deliver exceptional customer service to existing customers.
• Conduct daily property walks to maintain security, cleanliness, and upkeep (checking locks, cleaning units, restocking supplies, light maintenance).
• Communicate results, updates, and recommendations to the District Manager and Leadership Team.
• Co-develop shift schedules with your team and support store operations and growth.
• Occasionally travel to other locations for scheduled shifts.

• Exceed sales goals by effectively promoting unit rentals, unit warranties, moving supplies, and garnering positive reviews
• Guide and assist new customers throughout the rental process, ensuring smooth and seamless transactions
• Personally reach out to potential reservations to confirm moving dates and secure storage units
• Proactively manage past due tenants and efficiently handle paperwork associated with the lien/auction process
• Deliver exceptional customer service to existing customers
• Conduct daily property walks to maintain security, cleanliness, and upkeep (checking locks, cleaning units, restocking supplies, light maintenance)
• Communicate results, updates, and recommendations clearly and effectively to the District Manager and Leadership Team
• Co-develop shift schedules with your team and support store operations
• Occasionally travel to other locations for scheduled shifts
• Participate in online auction processes (no in-person auctions)

• Responsible for the management and operation of the stores assigned to them in their region.
• Manages and evaluates store managers and assistant store managers, coaches and develops team members.
• Hiring and terminating of employees, training and onboarding of new hires, evaluating performance, monitoring attendance, reviewing and approving shift schedules, and taking disciplinary actions when necessary.
• Ensures operational efficiency by reviewing tasks and performing periodic audits.
• Engages customers professionally and handles customer service, retention, complaints, refunds, fee waivers, rate change issues, and escalations.
• Trains and mentors Area Managers and leads by example.
• Leads special projects and initiatives across the organization.
• Ensures consistent marketing efforts and participates in setting regional sales and revenue goals.
• Coordinates budgets and marketing efforts to maximize opportunities.
• Ensures adherence to company policies, industry regulations, safety and cleanliness standards.
• Manages a regional budget, monitors P&L reports and KPIs, and works with store teams to improve performance.
• Oversees maintenance and repairs, determining scope and timing.
• Acts as liaison between stores and regional leadership to implement policies, procedures, systems, and tools.
• Travels to store locations for training, follow up, or to cover team members' time off.
• Performs transition procedures for newly built stores and takeovers, including data transfer, customer management, system onboarding, and staff onboarding.
• Observes store team performance, reads/address customer reviews to identify improvements and successes.
• Recognizes potential maintenance issues and safety hazards and makes timely recommendations to protect assets and budgets.
• Other duties as assigned.

Senior Area Manager, Self Storage

• Exceed sales goals by promoting unit rentals, unit warranties, moving supplies, and securing positive reviews
• Guide and assist new customers through the rental process ensuring smooth transactions
• Contact potential reservations to confirm moving dates and secure storage units
• Proactively manage past due tenants and handle paperwork for lien/auction process
• Deliver exceptional customer service to existing customers
• Conduct daily property walks to maintain security, cleanliness, and upkeep, including checking locks, cleaning units, restocking supplies, and light maintenance
• Communicate results, updates, and recommendations to the District Manager and Leadership Team
• Co-develop shift schedules with the team and occasionally travel to other locations for scheduled shifts

• Exceed sales goals by effectively promoting unit rentals, unit warranties, moving supplies, and garnering positive reviews
• Guide and assist new customers throughout the rental process, ensuring smooth and seamless transactions
• Personally reach out to potential reservations to confirm moving dates and secure storage units
• Proactively manage past due tenants and efficiently handle paperwork associated with the lien/auction process
• Deliver exceptional customer service to existing customers
• Conduct daily property walks to maintain security, cleanliness, and upkeep, including checking locks, cleaning units, restocking supplies, and performing light maintenance
• Communicate results, updates, and recommendations clearly and effectively to the District Manager and Leadership Team
• Co-develop shift schedules with your team

Store Manager, Self Storage

• Exceed sales goals by effectively promoting unit rentals, unit warranties, moving supplies, and garnering positive reviews
• Guide and assist new customers throughout the rental process, ensuring smooth and seamless transactions
• Personally reach out to potential reservations to confirm moving dates and secure their storage unit
• Proactively manage past due tenants and efficiently handle paperwork associated with the lien/auction process
• Deliver exceptional customer service to existing customers
• Conduct daily property walks to maintain security, cleanliness, and upkeep (check locks, clean units, restock supplies, perform light maintenance)
• Communicate results, updates, and recommendations clearly and effectively to the District Manager and Leadership Team
• Co-develop shift schedules with your team and participate in staff development
• Participate in online auction processes (auctions are done online; no in-person auctions)

• Exceeding sales goals by effectively promoting unit rentals, unit warranties, moving supplies, and garnering positive reviews. Guiding and assisting new customers throughout the rental process, ensuring smooth and seamless transactions. Personally reaching out to potential reservations to confirm their moving dates and secure their storage unit. Proactively managing past due tenants and efficiently handling paperwork associated with the lien/auction process. Delivering exceptional customer service to our existing customers, going above and beyond to meet their needs. Conducting daily property walks to maintain security, cleanliness, and upkeep, including tasks like checking locks, cleaning units, restocking supplies, and performing light maintenance duties. Communicating results, updates, and recommendations clearly and effectively to the District Manager and Leadership Team. SecureSpace Management LLC is where your passion for helping others and your drive for professional growth converge.

• Exceed sales goals by promoting unit rentals, unit warranties, moving supplies, and garnering positive reviews.
• Guide and assist new customers throughout the rental process, ensuring smooth and seamless transactions.
• Contact potential reservations to confirm moving dates and secure storage units.
• Proactively manage past due tenants and handle paperwork associated with the lien/auction process.
• Deliver exceptional customer service to existing customers.
• Conduct daily property walks to maintain security, cleanliness, and upkeep (checking locks, cleaning units, restocking supplies, light maintenance).
• Communicate results, updates, and recommendations to the District Manager and Leadership Team.
• Co-develop shift schedules with your team and participate in occasional travel to other locations.

• Float between SecureSpace locations in the San Jose, CA market and co-develop shift schedules with your team
• Exceed sales goals by promoting unit rentals, unit warranties, and moving supplies and garner positive reviews
• Guide and assist new customers throughout the rental process, ensuring smooth and seamless transactions
• Personally reach out to potential reservations to confirm moving dates and secure their storage unit
• Proactively manage past due tenants and handle paperwork associated with the lien/auction process (auctions online)
• Deliver exceptional customer service to existing customers and go above and beyond to meet their needs
• Conduct daily property walks to maintain security, cleanliness, and upkeep (check locks, clean units, restock supplies, perform light maintenance)
• Communicate results, updates, and recommendations clearly to the District Manager and Leadership Team

Floating Assistant Store Manager, Self Storage

• Lead the Customer Assurance team, including specialized representatives in Quality Assurance, Reputation Management, Facility Monitoring & Security, and new experimental functions
• Oversee and enhance review generation and reputation management initiatives, ensuring strong outbound engagement and positive brand perception
• Monitor and refine Quality Assurance programs, providing coaching and insights to elevate performance across Customer Success and Resolution teams
• Direct the Facility Monitoring & Security response function, ensuring timely, accurate escalation and reporting
• Manage digital customer success support channels (email, chat, etc.), ensuring high-quality service outside of phone interactions
• Provide oversight and process support for collections and AR functions, partnering with Resolution to improve recovery while protecting the customer experience
• Serve as a liaison between Customer Success, Customer Resolution, and Operations (including store personnel and the Facility Learning Manager) to ensure alignment, consistency, and collaboration across virtual and physical functions
• Collaborate closely with the Customer Success Manager and Customer Resolution Manager to align strategies and ensure seamless cross-team execution
• Innovate by leveraging technology, data, and process improvements to build scalable solutions for assurance-focused functions
• Act as a resource and support partner to leadership, identifying risks, opportunities, and efficiencies across non-traditional customer service functions
• Must be able to work extended hours and weekends as needed
• Other duties as assigned

Assistant Store Manager, Self Storage

Assistant Store Manager, Self Storage

Assistant Store Manager, Self Storage

Senior Area Manager, Self Storage

Assistant Store Manager, Self Storage

Store Manager, Self Storage

Assistant Store Manager, Self Storage

Store Manager, Self Storage

Assistant Store Manager, Self Storage

Floating Assistant Store Manager, Self Storage

Customer Assurance Manager