SecureOps

Manager

• Hold ultimate tactical responsibility for the SOC's technical quality, including operational quality assurance of ticket handling, management of major security incidents, and ensuring smooth operational continuity across all shifts.
• Serve as the primary operational point of contact for clients, manage escalations, monitor execution of contractual scope, and represent the SOC in routine client meetings and Quarterly Business Review (QBR) presentations.
• Operationalize tracking of team resource utilization and workload metrics.
• Liaise with the engineering department to translate operational gaps into a clear, prioritized roadmap for detection content and SOAR automation.
• Identify and execute opportunities to optimize operations.
• Manage the development lifecycle for analysts, incident responders, and team leads, including regular one-on-one meetings, drafting formal annual performance reviews, and participating in the hiring and selection process.

SOC Manager – SOC Manager