SecureOps

Manager

• Diriger et encadrer les équipes IS – Infrastructure et NOC.
• Assurer la qualité de service et la stabilité des plateformes d’infrastructure.
• Agir comme point d’escalade principal pour les incidents critiques.
• Collaborer avec les responsables d’équipe pour superviser les files de billets.
• Encadrer la performance par des rencontres individuelles régulières.
• Concevoir et maintenir les programmes d’intégration et de formation en infrastructure.

Gestionnaire, soutien aux infrastructures TI

Security Analyst

• Qualify SIEM incidents reported by Level 1.
• Investigate beyond the depth and technical expertise expected of Level 1.
• Perform incident response and report findings to customers.
• Handle incident escalations from Level 1.
• Qualify and escalate security incidents to our customers based on the incident severity.
• Perform Security research to suggest SIEM use-cases and refine investigation methods.
• Suggest improvements to the current SIEM content.
• Communicate directly with customers during meetings or escalations.
• Define or update processes and other documentation.
• Guide and mentor Level 1 Cyber Security Analysts.
• Quality Control (detections / tickets).
• Assist with training of Level 1 analysts.

Cyber Security Analyst Level 2

• Lead and manage global IS Operations and NOC teams across multiple time zones
• Own overall service quality, operational performance, and SLA adherence
• Act as the primary escalation point for critical service and client issues
• Manage and coordinate Major Incident response and post-incident RCA validation
• Partner with Team Leads to monitor ticket queues, workload distribution, and utilization
• Drive team performance through regular 1:1s, performance evaluations, and quarterly goal-setting
• Oversee HR-related responsibilities, including onboarding, probation monitoring, payroll/OT coordination, and documentation
• Design, maintain, and improve IS Engineer onboarding and training programs, including technical and process-based curricula
• Track team skills and ensure appropriate coverage, capacity planning, and resource alignment
• Collaborate with Service Delivery and Project teams to support new clients and service onboarding
• Participate in QBRs, client service reviews, and recurring meetings for at-risk or strategic accounts
• Lead internal operational meetings and coordinate cross-functional communication during incidents
• Provide on-call support and leadership coverage as required
• Travel for client onsite visits (~2–3 per year) and annual visits to global SecureOps offices (Prague, Manila, Montreal)

Gestionnaire, soutien aux infrastructures TI

Cyber Security Analyst Level 2

Manager, Infrastructure Support