Customer Education & Content Manager

Secureframe

Customer Education & Content Manager at Secureframe, creating self-serve learning paths and enablement content for cybersecurity compliance. Partnering with cross-functional teams to enhance customer education and engagement.

Posted 5/7/2026full-timeNew York City • California, New York, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own everything that helps customers learn Secureframe independently, from screen-recorded product walkthroughs and compliance framework training courses to internal Sales, Implementation, and Channel Partner enablement
Sit under the Customer Experience team (within the broader Customer Success org) and report to the Director of Support

Requirements

What you’ll need

Experience launching or scaling a customer education function from scratch — you've built the library, owned the platform, and driven adoption, not just maintained what someone else created
Thrives in cross-functional environments — this role requires tight, ongoing partnership with Product, Marketing, CX, CS, and Implementation to stay current and drive impact
Comfortable producing high-quality screen recordings with voice narration using modern tools (Loom, Camtasia, ScreenFlow, or similar) — you make the videos yourself, you don't just manage people who do
Strong written communication and scripting skills, you can write course copy, help center articles, and instructional scripts that don't need heavy editing from SMEs
Experience with LMS platforms (Skilljar, Gainsight CE, Northpass, Docebo, or similar)
Technical fluency with SaaS products — not a developer, but able to navigate integrations, APIs, and complex platform workflows and explain them clearly
Ability to prioritize a content backlog using data: help center analytics, ticket tagging, and product usage signals
3+ years of experience in SaaS, ideally in a content, education, enablement, or instructional design role

Benefits

Comp & perks

Industry-competitive salary and equity
Medical, dental, and vision benefits for you and your dependents
Flexible time off so you can rest, recharge, and stay at your best
401(k)
Paid family leave
Ground floor opportunity as an early member of the team

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer educationcontent creationscreen recordingscriptingLMS platformsSaaS productsdata analysisinstructional designvideo productioncompliance training

Soft Skills

cross-functional collaborationwritten communicationprioritizationadaptabilitycustomer focusproblem-solvingcreativityattention to detailself-motivationimpact-driven