Technical Account Manager

Secur-Serv

Technical Account Manager serving as a strategic and technical advisor to customers, ensuring alignment of technology needs with business goals. Collaborating with cross-functional teams for optimal service delivery.

Posted 5/8/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $70,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Serve as a strategic and technical advisor to our customers, ensuring they receive maximum value from our solutions while aligning their technology needs with their business goals
Collaborate with solution architects and onboarding teams to assess customer environments and create a Strategic Technology Roadmap
Participate in technical kickoff meetings for new client onboardings, ensuring clear alignment on scope, expectations, and service plans
Continuously monitor customer IT environments to identify and communicate security vulnerabilities and operational risks
Act as a primary escalation point for service-related issues, advocating for customer needs internally while maintaining trusted advisor status
Coordinate closely with Support and Professional Services to oversee implementations, resolve technical challenges, and deliver exceptional post-sales support
Manage and execute the service plan implementation schedule, ensuring all deliverables are met on time and to the customer’s expectations
Build and maintain executive-level relationships, articulating technical concepts and strategic initiatives to C-level stakeholders
Generate and analyze service performance reports to drive business reviews and proactive account planning
Champion customer satisfaction through responsive communication, issue resolution, and continuous engagement strategies
Maintain detailed and accurate records of customer interactions, technical discussions, and action plans in the CRM system
Ability to travel up to 50% as business needs require

Requirements

What you’ll need

4–6 years of experience in technical account management, IT services, solutions engineering, or a similar client-facing technical role
Solid experience and understanding of Cybersecurity technologies and policies
Background in business networking, managed IT services, or enterprise-level support environments
Familiarity with CRM platforms and technical documentation practices
Proven ability to manage multiple priorities, projects, and clients simultaneously
High level of professionalism, integrity, and self-motivation
Strong organizational and time management skills
Excellent verbal and written communication skills, capable of translating technical topics to non-technical audiences
A customer-first attitude with a passion for delivering world-class service
Ability to develop strategic relationships and build long-term trust with clients
Proactive problem-solving and a continuous improvement mindset
Ability to grasp customers’ needs and suggest timely solutions
Strong analytical and problem-solving skills

Benefits

Comp & perks

copay medical plan option
HSA medical plans with employer contributions to your HSA Account
dental
vision
company-paid life insurance
company-paid short- and long-term disability coverage
401K savings plan with a generous company match
wellness program to improve health and earn a discount on health insurance premiums
Tuition Reimbursement Plan which covers up to $5,250

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Cybersecurity technologiesTechnical account managementSolutions engineeringBusiness networkingManaged IT servicesEnterprise-level supportCRM platformsTechnical documentation

Soft Skills

Customer-first attitudeProactive problem-solvingStrong organizational skillsTime management skillsExcellent verbal communicationExcellent written communicationAbility to manage multiple prioritiesAbility to develop strategic relationshipsSelf-motivationIntegrity