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Secur-Serv

Helpdesk Technician

Secur-Serv

Tier 1 Helpdesk Technician troubleshooting and providing support for IT issues in a remote setting. Engaging with customers to deliver top-notch service and maintain equipment.

Posted 5/5/2026full-timeRemote • New York • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact
  • Troubleshoot and maintain servers, workstations, networking equipment and software applications maintaining a customer first focus
  • Provide technical support services to customers using over the phone software
  • Provide first in class customer service experiences
  • Monitoring of customer system environments and functions
  • Escalate appropriate technical issues in a timely manner
  • Participate in the on-call rotation
  • Meet all attendance requirements
  • Other duties as assigned

Requirements

What you’ll need
  • High School Diploma or equivalent
  • 1+ year(s) work experience in a customer focused IT Help Desk position
  • Proven ability to trouble shoot and maintain servers, workstations, networking equipment and Microsoft Windows 10 software applications
  • Proven Active Directory experience
  • Willing to work Mon-Fri 8am-5pm with a rotating on-call and holiday schedule

Benefits

Comp & perks
  • copay medical plan option
  • HSA medical plans with employer contributions to your HSA Account
  • dental
  • vision
  • company-paid life insurance
  • company-paid short- and long-term disability coverage
  • 401K savings plan with a generous company match
  • wellness program to improve health and earn discounts on health insurance premiums
  • Tuition Reimbursement Plan which covers up to $5,250
  • company-paid LinkedIn Learning subscription or certification programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingserver maintenanceworkstation maintenancenetworking equipment maintenanceMicrosoft Windows 10Active Directorytechnical support
Soft Skills
customer servicecommunicationproblem-solving
Certifications
High School Diploma