Secur-Serv

Helpdesk Technician, Tier 1

Secur-Serv

full-time

Posted on:

Location Type: Remote

Location: Remote • California, Colorado, Illinois, Maine, Maryland, Minnesota, New Jersey, New York, Washington • 🇺🇸 United States

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Job Level

Junior

About the role

  • Perform technical support duties for customer environments
  • Provide remote help desk troubleshooting
  • Troubleshoot workstation and server issues
  • Troubleshoot router and network problems
  • Assist with administrative tasks such as user creation and authorization
  • Software updates and driver configuration

Requirements

  • High School Diploma or equivalent
  • 1+ year(s) work experience in a customer focused IT Help Desk position
  • Proven ability to trouble shoot and maintain servers, workstations, networking equipment and Microsoft Windows 10 software applications
  • Proven Active Directory experience
  • Willing to work Mon-Fri 8am-5pm with a rotating on-call and holiday schedule

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingserver maintenanceworkstation maintenancenetwork troubleshootingMicrosoft Windows 10Active Directorysoftware updatesdriver configuration
Soft skills
customer focusproblem-solving
Certifications
High School Diploma