SECRA

Customer Care – Agency Specialist

SECRA

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Support for agencies and destination customers
  • Assistance with bookings and marketing
  • Technical setup and data maintenance
  • Close collaboration with Key Account Management
  • Expansion of the knowledge base and self-service tools

Requirements

  • Experience in IT support or customer service
  • Good technical understanding
  • Proficient with Office applications, CRM systems, and SaaS tools
  • Strong communication skills and a pronounced service mindset
  • Structured, organized, and detail-oriented
  • Fluent German and English (spoken and written)
Benefits
  • Company pension plan
  • Health benefits via our EGYM Wellpass partnership
  • Flexible working hours
  • Independent, self-directed work
  • Personal customer care
  • Continuous process improvement
  • Access to a knowledge base and self-service tools
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supportcustomer servicetechnical understanding
Soft Skills
communication skillsservice mindsetstructuredorganizeddetail-oriented