Team Manager

Second Nature

Health Coach Manager leading a high-performing team of remote health coaches. Driving operational excellence and performance to deliver world-class health coaching at scale.

Posted 7/9/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead and support our health coaching team (nutritionists and dietitians): Manage a team of remote health coaches, creating a culture of trust, accountability, and continuous improvement
Ensure operational excellence: You’ll simplify complex workflows, reduce friction for your team, and use data to design smarter, more efficient ways of working
Drive performance and quality: Monitor team efficiency using internal quality and operational tools to optimise service performance and outcomes
Coach development: Deliver regular feedback and coaching to help team members grow in confidence, skill, and impact
Collaborate cross-functionally: Partner with fellow Health Coach Managers, Operations Managers, Quality Managers, and teams across Product, NHS, and Partnerships to drive innovation and alignment

Requirements

What you’ll need

Proven people management experience (3+ years) with a track record of developing and supporting teams
Strong operational background - able to use data to identify bottlenecks, inefficiencies, and areas for improvement, and translate insights into actionable solutions
Excellent communication and feedback skills, able to inspire, support, and drive accountability
Proactive, solution-oriented, and resilient - not afraid to roll up your sleeves to make things happen
Proven ability to drive continuous improvement by challenging existing ways of working and introducing new workflows or best practices
Passion for health, wellbeing, and behaviour change, and excitement about the role technology can play in transforming lives
Confident working both autonomously and collaboratively in a fast-paced, remote-first environment
Strong tech literacy and comfortable working from a laptop 5 days per week (Monday to Friday), 40 hours per week

Benefits

Comp & perks

You’ll lead and develop a high-performing coaching team to deliver world-class health coaching at scale
You’ll have the autonomy to drive continuous improvement and make tangible impact on team performance and member outcomes
You’ll work alongside a passionate, mission-driven team who genuinely care about helping people live healthier lives
Flexible working hours and autonomy over your workload to support your own wellbeing
Private medical insurance, provided after your first year with the company
CPD budget of £200/year and protected CPD time
Quarterly company meet ups/socials in London
Salary sacrifice and cycle to work schemes

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Soft Skills

ProactiveSolution-OrientedResilientInspiringSupportive