Post-Sales Enablement Manager

Second Nature

Post-Sales Enablement Manager enhancing post-sales functions to accelerate customer value at Second Nature. Collaborating across teams to build effective enablement strategies and programs.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $115,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

Lead enablement across post-sales teams
Develop and execute a post-sales enablement strategy focused on customer time-to-value, activation, adoption, retention, and operational excellence across Implementation and Onboarding, CX, CS, and Data Management.
Serve as a connector between Implementation, CX, CS, and Fulfillment to align resources, share best practices, and eliminate gaps in the customer journey.
Build reinforcement loops that ensure what gets trained actually sticks at the front line.
Partner with Implementation leadership to build enablement programs that shorten time-to-launch, reduce failure-to-launch rates, and equip onboarding teams to handle complex customer configurations with confidence.
Design playbooks, process guides, and training that give Implementation ICs a clear, repeatable path from contract through go-live.
Collaborate with Product and CX to ensure the Implementation team is always current on platform changes, new features, and evolving customer requirements.
Build handoff enablement between Implementation and CX so customers experience a seamless transition from onboarding to ongoing success.
Partner with CSMs and CX leadership to build a coaching culture, equipping teams to have more impactful, consultative conversations with customers.
Build enablement resources and workshops that help the CX team track adoption metrics, facilitate meaningful stakeholder conversations, and deliver guidance that drives retention.
Collaborate with the Customer Support team to deliver enablement and ongoing training that improves issue resolution speed, raises resident satisfaction scores, and upholds our Triple Win values.

Requirements

What you’ll need

5+ years of experience in enablement, post-sales, CX, CS, implementation, or training roles, preferably in SaaS, PropTech, or a fast-growth tech environment.
Proven experience designing and delivering enablement programs for cross-functional teams with measurable outcomes.
Experience enabling implementation or onboarding teams, with an understanding of what it takes to shorten time-to-value and reduce failed launches.
Analytical, data-driven mindset with strong reporting skills and a bias toward using metrics to inform priorities.
Excellent communication and facilitation skills, with the ability to move between executive stakeholders and individual contributors with equal ease.
Experience building coaching frameworks and leading training that changes behavior, not just builds awareness.
Passion for building customer-centric, high-performance cultures where teams feel equipped and supported.
Experience in property management, B2B SaaS, or customer-facing operations is a plus.

Benefits

Comp & perks

Health First: Medical, Dental, Vision, Life Insurance, & 401K Plan
Flexibility: Open PTO and sick days
The Product: Beyond the awards and 5-star reviews, our clients and customers love what they can do with the world’s first Resident Experience Platform
Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect
Training: A supportive team to help you grow your career and unlock your full potential
Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category

ATS Keywords

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Hard Skills & Tools

enablement programstraining designdata analysisreporting skillscoaching frameworkscustomer adoption metricsprocess guidesplaybooksimplementation strategiesonboarding strategies

Soft Skills

communication skillsfacilitation skillsanalytical mindsetcollaborationconsultative conversationsleadershipcustomer-centric focusproblem-solvingorganizational skillsinterpersonal skills