Director of Launch Management

Second Nature

Director of Launch Management ensuring successful product launches across teams at Second Nature. Overseeing readiness and operational accountability with a focus on cross-functional coordination and reporting.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesLead💰 $175,000 per yearWebsite

About the role

Key responsibilities & impact

Own readiness visibility and operational accountability across every product and feature launch at Second Nature.
Own and maintain the Launch Calendar as the authoritative record for all active and upcoming launches.
Facilitate the biweekly Launch Tiering Meeting with the Heads of Product Marketing, Enablement, and Product Management.
Ensure the launch process is clearly run for every launch to ensure plans are activated.
Track org-wide readiness across all functional teams and escalate blockers before they become launch risks.
Provide executive leadership and company-wide visibility and reporting on launch status and risks.
Drive launch retrospectives and own the feedback loop that continuously improves how Second Nature launches.

Requirements

What you’ll need

Hands-on product launch execution experience in a fast-paced, multi-product environment; you've managed Tier 1-3 complexity launches, coordinating across many teams simultaneously.
Deep understanding of the difference between a release and a launch, and between marketing readiness and operational readiness. You know that "done" is not when software ships.
Experience driving cross-functional accountability without direct authority — you get things done through preparation, structure, and credibility, not title.
Familiarity with launch tiering systems and complementary operational frameworks. You don't need to have used our exact tools, but you understand why they exist.
Comfortable representing org-wide launch status to the executive team and the entire company.
High-growth startup experience. Second Nature is building fast across multiple product lines — you are energized by that, not waiting for it to stabilize.

Benefits

Comp & perks

Health First: Medical, Dental, Vision, Life Insurance, & 401K Plan
Location: Work remotely from anywhere in the US
Flexibility: Open PTO and sick days
The Product: Beyond the awards and 5-star reviews, our clients and customers love what they can do with the world’s first Resident Experience Platform
Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect
Training: A supportive team to help you grow your career and unlock your full potential
Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category

ATS Keywords

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Hard Skills & Tools

product launch executionlaunch tiering systemsoperational readinessmarketing readinesscross-functional accountabilityfeedback looplaunch retrospectives

Soft Skills

organizational skillscommunication skillsleadershippreparationcredibilitycollaboration