Second Nature

AR Analyst

Second Nature

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $58,000 - $60,000 per year

About the role

  • Own day-to-day management of assigned accounts, including both Autopay and non-Autopay collections efforts
  • Execute consistent follow-ups, manage payment commitments, and drive timely resolution of past due balances
  • Monitor aging reports, prioritize high-risk accounts, and take proactive action to reduce delinquency
  • Manage Autopay activity and resolve routine payment issues while maintaining accurate records and escalating complex issues as needed
  • Manage collections efforts for accounts not enrolled in Autopay, ensuring consistent outreach and follow-up
  • Communicate with customers to resolve outstanding balances through one-time payments or structured payment plans
  • Negotiate payment arrangements while maintaining a positive customer experience
  • Track and follow up on broken payment commitments and re-engage customers toward resolution
  • Identify accounts at risk and take proactive steps to prevent further delinquency
  • Partner with internal teams to resolve billing discrepancies impacting payment
  • Own the weekly review and monitoring of transactions in Stripe, ensuring accuracy and timely action
  • Track Autopay activity, including enrollments, successful payments, and failed transactions
  • Proactively identify and resolve common payment issues such as declines or expired payment methods
  • Troubleshoot routine payment failures and take action to drive resolution
  • Process refunds, reversals, and basic account adjustments in line with established guidelines
  • Keep detailed and accurate records of all payment activity and updates

Requirements

  • 2+ years of experience in Accounts Receivable, Billing, Customer Service, or related
  • Strong attention to detail with the ability to manage tasks accurately and independently
  • Ability to solve complex problems & use critical thinking
  • Ability to work in a fast-paced self-directed environment
  • Ability to maintain client confidentiality
  • A proactive mindset with a strong sense of ownership and follow-through
  • Intermediate proficiency in Google Workspace (Sheets, Docs, Gmail), payment platforms like Stripe
  • Knowledge of Salesforce & Netsuite platforms
  • Knowledge of collections processes and risk assessment
  • Negotiation skills
Benefits
  • Health First: Medical, Dental, Vision, & Life Insurance
  • 401K Plan
  • Flexibility: Open PTO and sick days
  • Training: A supportive team to help you grow your career and unlock your full potential
  • Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect
  • Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Accounts ReceivableBillingCollections processesRisk assessmentPayment arrangementsPayment processingTroubleshooting payment failuresRecord keepingNegotiation
Soft Skills
Attention to detailProblem solvingCritical thinkingSelf-directedClient confidentialityProactive mindsetOwnershipFollow-through