Second Nature

SVP Operations

Second Nature

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Lead

Tech Stack

RPA

About the role

  • Partner with the leadership team to define and operationalize company strategy. Translate priorities into clear plans, metrics, and accountability across teams.
  • Design and execute the roadmap to scale by 10x without a linear increase in headcount. Build systems and processes that scale efficiently with increasing complexity and volume.
  • Identify and implement automation and AI solutions across the customer lifecycle. Apply LLMs, RPA, and workflow automation to reduce manual intervention, improve quality, and accelerate velocity.
  • Own and reduce Operating Expense as a % of Revenue. Drive measurable improvements in gross margin by optimizing resource allocation and technical leverage.
  • Overhaul key processes to improve speed, accuracy, and reliability. Elevate onboarding, success and support functions through intuitive, tech-enabled experiences.
  • Partner closely with Product and Engineering to ensure the "voice of operations" informs the roadmap. Drive the development of internal tools and self-service capabilities that unlock scale.

Requirements

  • 10+ years of operational leadership experience, with at least 4 years in a senior executive role within a high-growth technology environment
  • Proven track record of managing multi-disciplinary teams across onboarding, operations, product, and customer experience
  • Direct experience overseeing digital transformation projects or implementing AI-driven operational tools
  • Demonstrated success improving efficiency and unit economics
  • Familiarity with the PropTech ecosystem and its unique data/implementation challenges is a significant plus
Benefits
  • Health First: Medical, Dental, Vision, Life Insurance, & 401K Plan
  • Flexibility: Open PTO and sick days
  • The Product: Beyond the awards and 5-star reviews, our clients and customers love what they can do with a fully managed RBP
  • Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect
  • Training: A supportive team to help you grow your career and unlock your full potential
  • Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational leadershipdigital transformationautomation solutionsAI solutionsresource allocationprocess optimizationworkflow automationLLMsRPAcustomer lifecycle management
Soft Skills
strategic planningcross-team collaborationaccountabilitymeasurable improvementcommunicationleadershipproblem-solvingadaptabilityteam managementcustomer experience focus