Client Success Manager
Second Nature
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $57,000 - $64,000 per year
About the role
- Manage assigned portfolio of approximately 80-100 Property Manager customers
- Develop a strategic tailored success plan for each customer
- Ensure the highest levels of customer success and prevent churn
- Advocate for customer growth through personalized solutions
- Monitor resident engagement and provide actionable insights
Requirements
- 2+ years of experience managing a book of high-touch customers
- Successful track record of upselling and increasing renewal rates
- Ability to proactively act as trusted customer advisor
- Motivated self-learner and growth seeker
Benefits
- Health First: Medical, Dental, Vision, & Life Insurance
- 401K Plan
- Location: Work remotely from anywhere in the US
- Flexibility: Open PTO and sick days
- The Product: Fully managed RBP service with 7 awards and 5-star reviews
- Diverse, inclusive culture: Openness and respect for all backgrounds
- Training: Supportive team to help you grow and unlock your full potential
- Growth: Opportunity to get in on the ground floor of a fast-growing startup
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer successcustomer advocacystrategic planningupsellingrenewal managementproactive communicationtrust buildingpersonalized solutionsself-motivationgrowth mindset