Second Nature

Senior UX Designer

Second Nature

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Lead UX on financial products and property manager experiences
  • Propose the design vision and execution strategy for all user experiences involving financial tech.
  • Own user flows for the customization of the property manager experiences in Resident Experience Platform (RXP).
  • Deliver a cohesive user experience for Property Managers and residents, enabling self-service, transparency, and meaningful engagement.
  • Create exceptional digital experiences keeping in mind to collaborate cross-functionally with Customer Success, operational scalability as Second Nature grows.
  • Define a compelling North Star experience with UX leadership for the Resident Experience Platform, helping product managers turn company strategy into pragmatic, prioritized roadmaps.
  • Partner with executive, product, and design leaders to ensure the digital experience is not only state-of-the-art, but truly differentiates Second Nature and accelerates adoption.
  • Collaborate cross-functionally with Customer Success, Implementation, and Legal teams to continually de-risk onboarding, minimize friction, and ensure every interaction is as easy and intuitive as possible.
  • Lead continuous improvement in all digital journeys—using data and direct feedback to iterate products that drive higher resident engagement, lower support load, and improved NPS for both residents and PMCs.
  • Champion design craft with attention to detail, actively participate in design critiques and elevating design peers' skills through feedback.
  • Ensure every upgrade and launch on the platform creates wins for Residents, Property Managers, and Owners.

Requirements

  • 5+ years experience in product design or UX, designing in an agile development environment
  • Proficiency with design tools like Figma and UX research tools like Maze, usertesting, etc
  • Strong user empathy, with a passion for how your designs will impact them
  • Strong understanding of accessibility in design
  • Previous experience working in Fintech and financial services and products
  • Experience with user research methodologies and usability testing
  • Excellent communication and collaboration skills, with the ability to effectively present and justify design decisions.
  • Comfortability utilizing AI, a plus if you had working experience in the application of Conversational AI
  • A problem solver who is hungry to learn and grow outside of your comfort zone
  • Knowledge of coding is a plus, with basic understanding of how your design decisions may affect engineering but not required.
Benefits
  • Health insurance
  • 401(k) Plan
  • Open PTO and sick days
  • Training and development support
  • Remote work culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product designUX designuser research methodologiesusability testingaccessibility in designagile developmentConversational AIdesign visionuser flowsdigital experience
Soft Skills
user empathycommunication skillscollaboration skillsproblem solvingattention to detailfeedbackcontinuous improvementcross-functional collaborationpresentation skillsstrategic thinking