Second Nature

Resident Insurance & Compliance Solutions Advisor

Second Nature

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $60,000 - $65,000 per year

Job Level

Mid-LevelSenior

About the role

  • Provide high-touch support to residents and property management companies regarding the Second Nature Insurance program with empathy and professionalism, including discussion of coverage details and claim status.
  • Respond to escalated inquiries from renters and property managers about the Second Nature Renters Insurance Program.
  • Explain coverage terms, policy exclusions, and lease compliance requirements clearly and within regulatory bounds.
  • Guide users through the claim process, including follow-up with adjusters and documentation coordination.
  • Review third-party policies while ensuring consistent lease adherence.
  • Use Salesforce, Slack, and internal tools to document interactions, escalate issues, and improve workflows.
  • Compile claim information and supporting documentation to ensure accurate and timely claim submissions.
  • Manage claim escalations and collaborate with third-party insurance partners to ensure timely resolution.
  • Identify trends in customer inquiries and claims to proactively recommend process or product improvements.
  • Collaborate with cross-functional teams including Product, Operations, and Vendor Management to improve processes and enhance the customer experience.
  • Educate customers on the claims process, coverage details, and eligibility requirements.
  • Participate in training sessions and quality assurance programs to continuously improve product knowledge and service delivery.
  • Maintain service level agreements (SLAs) and deliver high-quality support while balancing efficiency and customer satisfaction.
  • Assist clients with establishing legal business entities (LLCs, corporations, etc.), including preparing and filing formation documents with the appropriate state agencies.
  • Manage the end-to-end process of obtaining and renewing business and insurance licenses across multiple jurisdictions, ensuring accuracy and timeliness.
  • Monitor regulatory requirements and maintain compliance calendars for license renewals, annual reports, and other filings.
  • Serve as the primary point of contact for clients and third-party vendors regarding entity formation, licensing updates, and filing status. Provide responsive, professional support via email, phone, and virtual meetings.
  • Accurately enter entity data into internal systems and government portals to support LLC formation and state registrations.
  • Maintain filing logs and digital records across all U.S. states to monitor compliance deadlines and progress.
  • Conduct quality control checks to ensure data integrity and regulatory compliance.
  • Liaise with internal stakeholders, registered agents, and legal partners to track, obtain, or correct documentation.
  • Generate reports and assist in annual renewal, amendment filings, and recordkeeping.

Requirements

  • Active Property & Casualty (P&C) insurance licenses in good standing (multi-state preferred).
  • 3+ years as a licensed insurance agent and/or experience in administrative, legal, compliance, or operations roles in an insurance agency.
  • Exceptional attention to detail and commitment to data accuracy.
  • Familiarity with state registration processes, compliance filings, and document management systems.
  • Strong communication and problem-solving skills with a customer-first mindset.
  • Proficiency with Salesforce, Google Suite, Slack, and Zoom in a remote work environment.
Benefits
  • Health First: Medical, Dental, Vision, & Life Insurance
  • 401K Plan
  • Flexibility: Open PTO and sick days
  • Training: A supportive team to help you grow your career and unlock your full potential
  • Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
insurance claims processingdocument managementdata entryquality controlregulatory complianceentity formationlicense renewalcustomer supportproblem-solvingattention to detail
Soft skills
communicationempathyprofessionalismcustomer-first mindsetcollaborationorganizational skillstime managementadaptabilitycritical thinkingtraining and development
Certifications
Property & Casualty (P&C) insurance license