Second Front Systems

Senior Project Manager

Second Front Systems

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

Cyber Security

About the role

  • Project manage customer delivery projects from PreSales milestones through technical onboarding—facilitating engagement with Engineering while ensuring knowledge transfer and strong customer relationships.
  • Collaborate cross-functionally across Sales, Product, Security, Engineering, and Customer Success to drive progress and successful outcomes on customer engagements.
  • Build and maintain clear project plans, timelines, and dependencies
  • Identify and escalate risks, blockers, and resourcing needs early
  • Provide accurate, timely delivery status to customers, cross-functional stakeholders and the Director of Project Delivery
  • Maintain delivery tracking and documentation in project management tools such as jira
  • Drive project planning and retrospectives and contribute to continuous improvement

Requirements

  • 5 years of experience in a customer-facing onboarding, implementation, or solutions role within a SaaS or cybersecurity-focused organization
  • Proven experience in technical onboarding and communicating with highly technical stakeholders.
  • Strong project management skills with sharp attention to detail.
  • Comfortable working cross-functionally across groups such as Sales, Product, Security, Engineering, and Customer Success.
  • Analytical problem-solver with excellent communication and interpersonal skills.
  • Proficient in process optimization and tools like salesforce, confluence and jira.
  • Familiarity with cybersecurity concepts and best practices.
  • Adaptable and organized in a fast-paced, dynamic environment.
Benefits
  • Competitive Salary
  • 100% Healthcare, vision and dental coverage
  • 401(k) + 3% company contribution
  • Wellness perks (Fitness classes, mental health resources)
  • Equity incentive plan
  • Tech + office supplies stipend
  • Annual professional development stipend
  • Flexible paid time off + federal holidays off
  • Parental leave
  • Work from anywhere
  • Referral Bonus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementtechnical onboardingprocess optimizationcustomer deliveryrisk identificationblocker escalationresource managementanalytical problem-solvingattention to detailSaaS
Soft Skills
communicationinterpersonal skillscollaborationadaptabilityorganization