Help Desk Support Engineer
Second-61
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Tech Stack
About the role
- Provide technical support for JIRA, GitLab, and other IT management tools
- Troubleshoot software issues and resolve user access problems
- Assist users with cloud-based applications and tools
- Respond to tickets and maintain timely issue resolution
- Provide training and guidance to end users on system functionality
- Document support cases, solutions, and best practices
- Escalate complex issues to senior technical staff when needed
- Support incident response and system maintenance activities
Requirements
- Associate’s degree in Information Technology, Computer Science, or related field OR 3 (three) years of equivalent experience in IT support
- Experience troubleshooting software issues and managing user access
- Experience with IT help desk ticketing systems and remote support
- Familiarity with cloud-based IT applications and platforms
- Strong customer service, communication, and documentation skills
Benefits
- None 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingsoftware supportuser access managementincident responsesystem maintenance
Soft Skills
customer servicecommunicationdocumentationtrainingguidance
Certifications
Associate’s degree in Information TechnologyAssociate’s degree in Computer Science