Secomea

Junior Implementation and Support Engineer – OT Cybersecurity

Secomea

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Job Level

Junior

Tech Stack

AzureCyber SecurityITSMPython

About the role

  • Help customers successfully deploy and adopt Secomea’s solutions as part of paid implementation projects
  • Configuring secure remote access solutions, Azure AD integrations, and network setups
  • Advising customers on best practices for OT remote access, identity management, and cybersecurity
  • Supporting customers during onboarding and implementation phases
  • Collaborating with Secomea R&D and technology partners on configuration and troubleshooting
  • Ensuring proper documentation of customer setups and implementation outcomes
  • Handling customer cases via our ITSM system and live communication
  • Troubleshooting technical issues related to networking, connectivity, and system configuration
  • Acting as 2nd-level support and escalating complex cases according to internal guidelines
  • Working according to established ITIL-based support processes, ensuring consistent case handling, documentation, and escalation
  • Contributing to internal documentation, knowledge base articles, and best practices

Requirements

  • Have a technical background in networking, IT, automation, or OT environments
  • Have networking knowledge around CCNA level or similar
  • Know of the following: OT cybersecurity, OT networking, network experience at the CCNA level, IAM or PAM
  • Can read and write Shell scripts and have basic Python understanding
  • Have the ability to understand and analyze customers’ technical needs
  • Take ownership of tasks and customer cases, ensuring proper follow-through and resolution
  • Comfortable working in a structured, process-driven environment and following defined support and implementation workflows
  • Able to prioritize and manage multiple tasks across support cases and implementation activities
  • Strong sense of ownership and accountability, from initial request to final resolution
  • Collaborative mindset and ability to work effectively with global teams across functions and time zones.
  • Excellent communication skills in English
Benefits
  • Close collaboration with skilled engineers across functions
  • Opportunities to grow your role as the US organization scales
  • A supportive culture focused on quality, trust, and technical excellence
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
networkingAzure ADOT cybersecurityOT networkingShell scriptingPythonITIL2nd-level supportsystem configurationtechnical troubleshooting
Soft Skills
ownershipaccountabilitycollaborationcommunicationtask prioritizationcustomer analysisprocess-drivenstructured environmentproblem-solvingmultitasking
Certifications
CCNA