Secomea

Security Engineer

• Help customers successfully deploy and adopt Secomea’s solutions as part of paid implementation projects
• Configuring secure remote access solutions, Azure AD integrations, and network setups
• Advising customers on best practices for OT remote access, identity management, and cybersecurity
• Supporting customers during onboarding and implementation phases
• Collaborating with Secomea R&D and technology partners on configuration and troubleshooting
• Ensuring proper documentation of customer setups and implementation outcomes
• Handling customer cases via our ITSM system and live communication
• Troubleshooting technical issues related to networking, connectivity, and system configuration
• Acting as 2nd-level support and escalating complex cases according to internal guidelines
• Working according to established ITIL-based support processes, ensuring consistent case handling, documentation, and escalation
• Contributing to internal documentation, knowledge base articles, and best practices

Junior Implementation and Support Engineer – OT Cybersecurity