Account Manager

Seccl

Account manager focused on managing B2B customer relationships for Seccl's fintech platform. Collaborating with teams to deliver exceptional customer service for growth opportunities.

Posted 5/14/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £70,000 - £80,000 per yearWebsite

About the role

Key responsibilities & impact

Owning and managing a portfolio of complex customer accounts, building trusted relationships with senior stakeholders across commercial, operational and leadership teams
Developing strategic account plans that align customer growth objectives, operational priorities and our commercial goals
Driving adoption of new platform features and capabilities
Running regular business and governance reviews with confidence, using insight and performance data to drive clear actions and decisions
Tracking and identifying risks and growth opportunities including renewals, cross sell and upsell opportunities - balancing customer needs, commercial priorities and long-term partnership goals
Supporting customers through incidents, escalations and ambiguous situations with calm, clear and commercially aware communication
Collaborating cross-functionally with Product, Launch, Customer Support and wider Commercial teams to deliver a seamless customer experience
Acting as the voice of the customer by sharing feedback, identifying opportunities and helping shape future improvements

Requirements

What you’ll need

Proven experience managing complex B2B customer relationships, ideally within advice, platform, fintech or financial services technology
Comfortable building trust with and influencing senior stakeholders and acting as a strategic partner, including when priorities are unclear or conversations are sensitive
Strong commercial awareness and experience identifying growth opportunities within customer accounts
Comfortable working with ambiguity, using judgement to create structure, make progress and bring others with you
Comfortable using data and insights to inform account planning and decision making
Proactive about your own development and progression, motivated by ownership rather than waiting for direction
Confidence handling complex queries and sensitive situations with professionalism and empathy
Understanding of the regulatory environment, including Consumer Duty and its impact on customers
Ability to explain technical concepts, including APIs and integrations, in a clear and practical way

Benefits

Comp & perks

27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave
Two volunteering days per year
Option to work abroad for up to six weeks a year
Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget
Length of service award – one month paid sabbatical at eight years
6% employer pension contribution, and life assurance
Private medical insurance with AXA Health
Enhanced Parental leave
MacBook and up to £500 home office set up budget
£750 per person learning budget
Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace
Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy
Perkbox – Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts
Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B customer relationship managementaccount planningdata analysisrisk identificationgrowth opportunity identificationAPI understandingintegration explanation

Soft Skills

relationship buildinginfluencing senior stakeholderscommercial awarenessworking with ambiguityjudgmentprofessionalismempathyproactive developmentcommunication