Contact Center Associate
Seattle Credit Union
full-time
Posted on:
Location Type: Hybrid
Location: Seattle • Washington • United States
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Salary
💰 $22 - $27 per hour
About the role
- Provide friendly, effective and efficient service to membership over the phone
- Answer calls or inquiries in a high-volume environment while providing excellent member service
- Contribute to and consistently meet departmental, individual, and organizational goals and targets
- Proven expertise in credit union products and services
- Uses sound judgement on when to engage support to resolve challenges
- Deliver expertise in credit union products and services, while assisting members with general inquiries
- Contribute to a strong Member Loyalty rating and after-call survey score
- Mitigate risk to the credit union by adhering to policies and procedures
- Maintain reliable attendance and punctuality
Requirements
- One (1)+ year of sales and/or retail service
- One (1)+ year high-volume call center experience
- Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
- Accurate 10-key, keyboarding/typing skills and at least a typing speed of 55 WPM
- Excellent telephone skills and communication skills
- Strong people and customer service skills, including ability to de-escalate
- Ability to connect with others with tact, discretion, and courtesy within and outside the organization
- Ability to perform basic math calculations
- Ability to manage competing priorities in a high-volume and fast-paced/multi-tasking environment
- Associate degree or higher (preferred)
Benefits
- employee-paid medical benefits
- 401k matching
- generous time off
- time off for volunteering
- time off to celebrate your birthday
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales experienceretail service experiencehigh-volume call center experienceMicrosoft Office10-key skillskeyboard skillstyping speed 55 WPMbasic math calculations
Soft Skills
telephone skillscommunication skillscustomer service skillsde-escalation skillstactdiscretioncourtesyability to manage competing prioritiesability to connect with others
Certifications
Associate degree