Solutions Engineer

• Oversee all collection and recovery functions
• Monitor and report on charge-offs, delinquencies, and related trends
• Partner with the VP of Consumer Lending to execute strategic initiatives
• Inspire, engage, and develop team members through coaching and mentoring
• Design and maintain collection programs while ensuring full compliance
• Define departmental KPIs that align with organizational objectives
• Maintain awareness of factors impacting delinquency and stay current on industry trends
• Manage the end-to-end process for reporting and ensure accuracy
• Oversee collectors’ outreach efforts and negotiate repayment arrangements
• Manage bankruptcy filings and delinquent mortgage accounts
• Lead the annual departmental budgeting process and direct audits

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Solution Architect

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Senior Cloud Solution Architect

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