Lead, Customer Success – Strategy & Operations
Stellar Health
Senior Commercial Strategy Lead
SeatGeek
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Become a trusted business advisor to C-level executives in sports and live entertainment
- Partner with sales in generating opportunities, progressing prospects through the sales funnel, developing stakeholder relationships, and winning buy in
- Facilitate immersive on-site business value workshops with a cross-section of decision makers, and synthesize findings into compelling sales presentations
- Conduct deep discovery on prospect objectives, challenges, technical requirements, and current-state pain points
- Educate prospects on the core capabilities, use cases and value drivers of the SeatGeek platform and influence their outlook on ticketing strategy, requirements & success criteria
- Co-innovate with prospects to shape future whitespace technical capabilities, and advocate internally to prioritize those concepts on our product roadmap
- Calculate and defend incremental revenue & cost savings projections for prospects based on past business performance and relevant SeatGeek client results
- Serve as an industry thought leader by staying up to date on industry and market research, competitor reports, best practices and macro trends; represent the SeatGeek vision at industry conferences, dinners, and workshops
- Proactively collaborate cross-functionally with Marketing, Product, Client Services, and other internal stakeholders to share actionable feedback and work on joint solutions and improvement opportunities
- Develop repeatable processes and approaches to enable a scalable sales approach
Requirements
- Minimum of 5 years in either enterprise sales, sales consulting or commercial strategy (preferably within the sports and live entertainment industry)
- Expertise in ticketing and/or fan experience tooling is highly valued but not required
- Previous experience in consulting is preferred
- Ability to travel 2 days a week
- World-class presentation, communication & interpersonal skills with extensive client or prospect-facing experience
- Experience facilitating in-person workshops with C-level clients preferred
- Framework-driven approach to synthesizing complex concepts and developing punchy, compelling value propositions for executive audiences
- Low ego collaborator and consummate teammate with a reputation for reliability and follow-through
- Bias toward action and ability to cut through organizational roadblocks with persistence and diplomacy
- Whitespace thinker and entrepreneurial problem-solver comfortable with ambiguity and creative solutioning
Benefits
- Equity stake
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Unlimited PTO
- Up to 16 weeks of fully-paid family leave
- 401(k) matching program
- Student loan support resources
- Health, vision, dental, and life insurance
- Up to $25k towards family building and reproductive health services
- Gender-affirming care support program
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $120 per month to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
enterprise salessales consultingcommercial strategyticketingfan experience toolingconsultingpresentation skillsworkshop facilitationvalue proposition developmentbusiness performance analysis
Soft skills
communication skillsinterpersonal skillscollaborationreliabilityfollow-throughproblem-solvingcreativitypersistencediplomacyadaptability
