SeatGeek

Client Success Manager

SeatGeek

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $110,000 - $130,000 per year

About the role

  • Serve as a strategic partner to clients, aligning SeatGeek’s technology with their business goals to drive revenue growth and deliver win/win solutions
  • Identify and execute opportunities across product adoption, commercial improvement, and fan experience to improve client performance
  • Lead business reviews, internal and external, and deliver insights that support renewals, adoption, and overall client success
  • Leverage strong client relationships to generate advocacy through case studies, referrals, and industry exposure
  • Manage daily communication, resolve issues, and build trust with a portfolio of clients, including complex accounts
  • Travel to client events as needed (up to 25-30%) to support client engagement
  • Analyze product usage, sales, and financial data using tools like Looker, Excel, Google Suite, and internal reporting tools to guide strategic decisions
  • Quarterback internal projects, collaborating across departments to support client and team-wide requirements and influence roadmaps
  • Contribute to internal planning efforts, including forecasting, onboarding, and scaling client success operations

Requirements

  • 4+ years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS, tech, or entertainment setting. Experience in sports or ticketing is a plus
  • Track record of driving client outcomes—not just managing relationships, but improving business performance
  • Deep understanding of commercial and financial aspects of companies, and how to impact the P&L
  • Strong communication and presentation skills; you can simplify complexity and speak both client and product
  • Confidence working with data; experience with platforms like Looker, Google Suite and other reporting tools is a plus
  • Problem-solver who takes initiative, navigates ambiguity, and adapts quickly
  • Collaborative mindset with a “one team” approach to working cross-functionally
  • Willingness to travel to client locations and events regularly (~25%-30%)
  • Bachelor’s degree preferred
Benefits
  • Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
  • A WFH stipend to support your home office setup
  • Unlimited PTO
  • Up to 16 weeks of fully-paid family leave
  • 401(k) matching
  • Student loan matching program
  • Health, vision, dental, and life insurance
  • Up to $25k towards family building, reproductive health services and Gender-affirming care
  • $500 per year for wellness expenses
  • Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
  • $120 per month to spend on tickets to live events
  • Annual subscription to Spotify, Apple Music, or Amazon music
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisfinancial analysisproduct adoptioncommercial improvementclient performance improvementP&L impact
Soft Skills
strong communication skillspresentation skillsproblem-solvinginitiativeadaptabilitycollaborationrelationship managementtrust building
Certifications
Bachelor’s degree