Searchlight Inc

Customer Success Manager

• Develop and execute success plans tailored to each customer’s business objectives and security needs.
• Monitor customer health metrics, identify risks, and take proactive measures to drive retention and minimize churn.
• Work closely with the Account Management team to manage renewals and identify opportunities for upselling or cross-selling additional solutions.
• Serve as the voice of the customer, providing feedback to product and engineering teams to improve our solutions as well as collaborating with the technical support team to provide additional context on requests and ensure the best outcome for the customers.
• Ensure that customers are fully onboarded and able to use the tools to fulfill their requirements.
• Manage and run any additional training requirements of our customers.
• Conduct regular cadence calls, communicate new features and best practices, provide technical support; ultimately ensuring our customers see success.
• Gather customer requirements, analyse interactions with customers to understand the customer sentiment, help resolve issues and drive value from the products.

Account Executive

• Lead Searchlight’s entry into new enterprise accounts, managing the entire sales cycle from prospecting to close.
• Build strong, trust-based relationships directly with enterprise customers.
• Develop a pipeline of opportunities primarily from Marketing- and LDR-sourced leads, supplemented by proactive outreach and personal network development.
• Manage multiple opportunities concurrently and provide accurate sales forecasting to leadership.
• Represent Searchlight at key industry events — generating leads, giving presentations and product demos, building relationships, and gathering market intelligence.
• Work closely with Sales Engineers to deliver product demonstrations, proof-of-concepts, and solution proposals.
• Drive direct sales as the primary route to market, while using channel partners selectively to expand access and shorten sales cycles.
• Act as the voice of the customer, feeding insights back to product and marketing teams.

Customer Success Manager

Enterprise Account Executive