ServiceNow Developer – Secret

Seamless Migration LLC

ServiceNow ITSM Technical Consultant supporting the implementation and configuration of ITSM capabilities for USSOCOM. Seeking hands-on experience with ServiceNow and active security clearance.

Posted 5/19/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Support the implementation and configuration of core ITSM capabilities within a USSOCOM environment
Configure and enhance Incident, Problem, Change, Knowledge, Request Management, Service Catalog, and Service Operations Workspace functionality using ServiceNow best practices
Configure and customize Incident, Problem, Change, Knowledge, Request Management, and Service Catalog modules
Develop catalog items, record producers, execution plans, workflows, and routing logic
Configure SLA/OLA management, prioritization models, categorization structures, templates, and assignment rules
Implement CMDB driven auto assignment and risk based change management processes
Configure Major Incident Management including communication plans, post incident reporting, and related workflows
Build dashboards, reports, surveys, and operational metrics
Configure Knowledge Management processes including article submission workflows, feedback, notifications, and access controls
Implement and configure Service Operations Workspace including persona based views, UI actions, routing rules, and live agent integrations with Microsoft Teams
Configure ACLs, User Criteria, UI Policies, forms, plugins, and update sets
Conduct knowledge transfer sessions and provide guidance on ServiceNow best practices and platform administration

Requirements

What you’ll need

Strong hands on experience with ServiceNow ITSM implementations
Experience configuring Incident, Problem, Change, Knowledge, and Request Management modules
Experience with Flow Designer, ACLs, scripting, routing logic, and ServiceNow best practices
Familiarity with CMDB driven workflows and Service Operations Workspace
ServiceNow Certified Systems Administrator
Active Secret Clearance or higher required

Benefits

Comp & perks

100% paid Medical, Dental & Vision for Our Employee
6% 401K match (Vested Immediately)
29 Days' PTO
Flexible Work Schedule
Tuition/Certification Reimbursement
Growth Opportunities w/in an Emerging Defense Company

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNow ITSMIncident ManagementProblem ManagementChange ManagementKnowledge ManagementRequest ManagementFlow Designerscriptingrouting logicCMDB

Soft Skills

knowledge transferguidance

Certifications

ServiceNow Certified Systems Administrator