Customer Success Manager
Monograph
Customer Success Manager – Mid-Market Accounts
Seamless.AI
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Engage with existing customers, understanding their needs and experiences with Seamless.AI to ensure satisfaction and identify opportunities for account growth
- Lead the renewal process from start to finish, including contract negotiations, ensuring a high retention rate
- Develop and implement strategies to increase customer investment in Seamless.AI products and services
- Work closely with customer success and sales teams to identify opportunities for account expansion
- Conduct regular account reviews to monitor customer satisfaction and identify any potential issues before renewal
- Maintain accurate records of customer interactions, transactions, and feedback, while using this data to improve future strategies
- Stay updated on Seamless.AI product developments and industry trends to provide knowledgeable support and advice to customers
- Leverage a combination of tech-touch and personal-touch outreach to employ a proactive approach to ensuring customer health across the Mid-Market customer-base
- Take a consultative approach to make sure that the customer is maximizing their usage of Seamless.AI, and ensure that they will renew their subscriptions year over year
- Keep track of customer organizational changes, identify at risk customers, and coordinate efforts to eliminate risk
- Escalate issues to drive resolution in a timely, proactive manner
Requirements
- Bachelor’s Degree in Business, Marketing, or a related field
- 2-3 years experience in sales, account management, or customer success, preferably in a technology or SaaS environment
- Excellent written and verbal communication skills
- Team player, able to work alongside several internal teams
- Detail-oriented, Well organized, Sales experience an advantage
- Salesforce, Gainsight, Outreach, high density call volume experience an advantage
- Ability to learn new technologies quickly and train others
- Strong negotiation and closing skills
- Ability to build rapport and foster long-term relationships with customers
- Self-motivated with a results driven approach
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer successsalesnegotiationclosing
Soft skills
communicationteam playerdetail-orientedwell organizedself-motivatedresults drivenrelationship building
