Customer Success Manager

• Engage with existing customers, understanding their needs and experiences with Seamless.AI to ensure satisfaction and identify opportunities for account growth
• Lead the renewal process from start to finish, including contract negotiations, ensuring a high retention rate
• Develop and implement strategies to increase customer investment in Seamless.AI products and services
• Work closely with customer success and sales teams to identify opportunities for account expansion
• Conduct regular account reviews to monitor customer satisfaction and identify any potential issues before renewal
• Maintain accurate records of customer interactions, transactions, and feedback, while using this data to improve future strategies
• Stay updated on Seamless.AI product developments and industry trends to provide knowledgeable support and advice to customers
• Leverage a combination of tech-touch and personal-touch outreach to employ a proactive approach to ensuring customer health across the Mid-Market customer-base
• Take a consultative approach to make sure that the customer is maximizing their usage of Seamless.AI, and ensure that they will renew their subscriptions year over year
• Keep track of customer organizational changes, identify at risk customers, and coordinate efforts to eliminate risk
• Escalate issues to drive resolution in a timely, proactive manner

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