Seamless.AI

Senior CSM

Seamless.AI

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Engage with existing customers, understanding their needs and experiences with Seamless.AI to ensure satisfaction and identify opportunities for account growth
  • Lead the renewal process from start to finish, including contract negotiations, ensuring a high retention rate
  • Develop and implement strategies to increase customer investment in Seamless.AI products and services
  • Work closely with customer success and sales teams to identify opportunities for account expansion
  • Conduct regular account reviews to monitor customer satisfaction and identify any potential issues before renewal
  • Maintain accurate records of customer interactions, transactions, and feedback, while using this data to improve future strategies
  • Stay updated on Seamless.AI product developments and industry trends to provide knowledgeable support and advice to customers
  • Leverage a combination of tech-touch and personal-touch outreach to employ a proactive approach to ensuring customer health across the Strategic customer-base
  • Take a consultative approach to make sure that the customer is maximizing their usage of Seamless.AI, and ensure that they will renew their subscriptions year over year
  • Keep track of customer organizational changes, identify at risk customers, and coordinate efforts to eliminate risk
  • Escalate issues to drive resolution in a timely, proactive manner

Requirements

  • Bachelor’s Degree in Business, Marketing, or a related field
  • 3-4 years experience in sales, account management, or customer success, preferably in a technology or SaaS environment
  • Salesforce, Gainsight, Outreach, high density call volume experience an advantage
Benefits
  • Equal opportunity employer
  • Committed to diversity
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcontract negotiationscustomer success strategiesdata analysiscustomer retentioncustomer satisfaction monitoringconsultative approachproactive outreach
Soft Skills
communicationproblem-solvingrelationship buildingstrategic thinkingorganizational skills