Enterprise Account Executive
Riverside.fm
Senior Customer Success Manager – Strategic Accounts
Seamless.AI
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Responsible for retention and expansion of Seamless.AI accounts in Strategic business segment
- Drive growth and product adoption across assigned book of business
- Actively contact customers to identify and resolve at-risk situations
- Serve as direct through-line for customer feedback to leadership and product roadmap
- Lead the renewal process including contract negotiations to ensure high retention
- Develop strategies to increase customer investment in Seamless.AI products and services
- Work closely with customer success and sales teams to identify account expansion opportunities
- Conduct regular account reviews to monitor satisfaction and identify issues before renewal
- Maintain accurate records of customer interactions, transactions, and feedback
- Stay updated on product developments and industry trends to support customers
- Use a mix of tech-touch and personal-touch outreach to ensure customer health
- Take a consultative approach to maximize customer usage and secure renewals
- Track organizational changes, identify at-risk customers, and coordinate risk mitigation
- Escalate issues to drive timely resolutions
Requirements
- Excellent written and verbal communication skills
- Team player, able to work alongside several internal teams
- Detail-oriented, Well organized, Sales experience an advantage
- Ability to learn new technologies quickly and train others
- Strong negotiation and closing skills
- Ability to build rapport and foster long-term relationships with customers
- Self-motivated with a results driven approach
- Bachelor’s Degree in Business, Marketing, or a related field
- 3-4 years experience in sales, account management, or customer success, preferably in a technology or SaaS environment
- Salesforce, Gainsight, Outreach, high density call volume experience an advantage
