Seakeeper

Product Support Representative

Seakeeper

full-time

Posted on:

Location Type: Hybrid

Location: Lavagna • 🇮🇹 Italy

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Job Level

Mid-LevelSenior

Tech Stack

ERP

About the role

  • Help customers troubleshoot common problems and provide answers to get them back up and running
  • Answer customer inquiries (and sometimes complaints) by phone, email, and live chat in a timely and professional manner
  • Open service cases, enter pertinent information, and provide timely follow-up
  • Assist Seakeeper Dealers in generating quotes and service orders for spare parts
  • Provide troubleshooting information around Seakeeper operation, maintenance, and repair
  • Verify and update current warranty information for Seakeeper owners
  • Edit and distribute service documents internally and externally
  • Provide technical product and systems assistance to Seakeeper Dealers

Requirements

  • High school diploma or equivalent
  • Strong verbal and written communication skills
  • Bilingual in advanced English language and fluent in Italian
  • Customer and product support experience
  • Maintain a positive, professional, and customer-centric attitude at all times
  • Strong data entry skills and strong command of Microsoft Office programs
  • Be professional, responsive, resourceful, and flexible
  • Superior time management, multitasking, organizational and prioritization skills
  • Associate or bachelor’s degree (nice-to-haves)
  • Multilingual in Spanish or French (nice-to-haves)
  • Experience using NetSuite or another ERP system (nice-to-haves)
Benefits
  • On-the-job training will be provided
  • Occasional travel to our other office locations is possible along with OEM and boat show attendance
  • Opportunity to work from your home office some of time, if you choose

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer supportdata entrytroubleshootingservice documentationquote generationwarranty verificationtechnical assistance
Soft skills
verbal communicationwritten communicationcustomer-centric attitudeprofessionalismresponsivenessresourcefulnessflexibilitytime managementmultitaskingorganizational skills
Certifications
high school diplomaassociate degreebachelor's degree