Senior Customer Quality Engineer

Seagate Technology

Senior Customer Quality Engineer managing customer quality during qualification, pilot, and sustaining phases for OEM and Cloud customers. Driving cross-functional teams and addressing escalations with data-backed narratives.

Posted 5/26/2026full-timeShakopee • Minnesota • 🇺🇸 United StatesSenior💰 $81,536 - $116,596 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own end-to-end customer quality for major accounts across qualification, pilot, and sustaining phases.
Lead complex customer escalations with strong emphasis on Failure Analysis (FA) management, corrective action closure (8D), and customer-facing technical communications.
Serve in a customer facing CQE role, supporting OEM, Cloud, and channel customers while partnering closely with design, reliability, factory engineering, released product teams, worldwide FA labs, and customer teams to drive an exceptional total customer experience.
Operate with significant autonomy, drive cross-functional alignment, and strengthen CQE operating rhythm and artifacts (trackers, repositories, lessons learned, readiness documentation) so work products are repeatable, auditable, and resilient to transitions.
Drive qualification readiness and execution (Pilot/RTS), including execution tracking, risk assessment, and crisp status reporting to internal stakeholders and customers.
Own customer-facing Failure Analysis (FA) requests end-to-end: prioritize, route, track turnaround time, challenge conclusions as needed, and synthesize findings into clear, data-backed narratives for internal/external audiences.
Lead and author customer corrective action responses (8D or customer-required formats), coordinating cross-functional teams through containment, root cause, corrective action verification, and sustained closure.
Develop and present customer communication packages that clearly articulate issue description, scope/impact assessment, containment, risk evaluation, and action plans; maintain action trackers and ensure closure discipline.
Proactively identify emerging risks from qualification/field signals and drive cross-functional mitigation plans before they become customer escalations.
Build and maintain analytics pipelines for quality signals (qualification logs, FA outputs, reliability metrics, integration/field data, and customer telemetry) to identify trends, outliers, and emerging risks.

Requirements

What you’ll need

Experience supporting enterprise storage products (HDD), including qualification/pilot readiness, integration support, and field escalation management.
Demonstrated experience in customer quality engineering, reliability/quality engineering, failure analysis, factory/test engineering, or a closely related technical role.
Demonstrated ability to lead structured problem-solving (8D or equivalent) and drive corrective actions through verified closure.
Strong written and verbal communication skills suitable for customer-facing technical work and cross-functional leadership.
Bachelor’s degree in engineering related field (i.e. Electrical, Mechanical, Chemical, Computer Engineering, Materials, Physics, or Information Technology) and 5+ years of experience or master’s degree in the same and 3+ years’ experience or PhD and 0+ years’ experience or equivalent experience and education.

Benefits

Comp & perks

eligibility to participate in discretionary bonus program
medical, dental, vision, and life insurance
short-and long-term disability
401(k)
employee stock purchase plan
health savings account
dependent care and healthcare spending accounts
paid time off, including 12 holidays
flexible time off provided pursuant to Seagate policy
a minimum of 48 hours of paid sick leave
16 weeks of paid parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Failure Analysiscorrective action closure8D problem-solvingcustomer quality engineeringreliability engineeringfactory engineeringanalytics pipelinesrisk assessmentdata-backed narrativesqualification readiness

Soft Skills

strong written communicationstrong verbal communicationcross-functional leadershipstructured problem-solvingcustomer-facing communicationautonomyproactive risk identificationcollaborationpresentation skillsclosure discipline