Reservations Agent – PT

Seabrook, WA

Reservations Agent at Seabrook Hospitality helping guests book vacation rentals. Fully remote position for Washington State residents with a focus on exceptional customer service.

Posted 6/25/2026part-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Answer telephone calls and emails in a professional manner.
Assist guests by booking reservations, answering questions about potential or existing reservations, and assisting with additional guest needs.
Promptly follow up with guest inquiries and leads to secure bookings.
Deliver the highest standard of service to all guests.
Assist with concierge services with general knowledge of the property and surrounding area, including restaurants, entertainment, special events, and general directions.
Provide general information to guests on company policies and procedures.
Maintain potential and current guest profile information.
Meeting all the companys provided quality assurance standards.
Selling and building great guest experiences, including making recommendations and providing upsell options.
Perform other duties as assigned.

Requirements

What you’ll need

High school diploma or equivalent required; additional education or certifications in hospitality are a plus.
Previous guest service experience or experience in a call center environment preferred.
Experience handling inbound and/or outbound sales calls preferred.
Proficiency in Microsoft Word, Excel, Google Drive, and Outlook; strong keyboarding and 10-key skills required.
Ability to work varied shifts, including evenings, weekends, and holidays.
Must reside in Washington State at the time of hire and maintain Washington residency throughout employment.
All candidates must pass a background check prior to employment.

Benefits

Comp & perks

Medical, Dental and Vision Insurance for all full-time team members
401(k)
Basic Life Insurance
100% Company Paid Voluntary Life, Critical Illness and Accident Insurance
Paid Time Off: 10 days (80 hours) earned with up to 1 year of service. 15 days (120 hours) earned up on completing 1-4 years of service. 20 days (160 hours) earned upon completing 5-9 years of service. 25 days (200 hours) earned upon completing 10+ years of service.
Employee Assistance Program
Teladoc Virtual Services
Tuition Reimbursement
Discounts and Rental Credits

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

guest service experiencecall center experienceinbound sales callsoutbound sales callskeyboard skills10-key skills

Soft Skills

professional communicationcustomer serviceproblem-solvingattention to detailability to upsell

Certifications

high school diplomahospitality certifications