Customer Support

• Deliver exceptional customer support across multiple channels, including online chat, ticket systems, and email, ensuring timely and accurate responses.
• Collect, document, and prioritize customer feedback to help improve products, services, and processes.
• Troubleshoot and resolve customer issues, providing clear explanations and guidance.
• Escalate complex issues to the appropriate teams, ensuring a seamless handoff and follow-up until resolution.
• Maintain and update customer records in the CRM system with accurate and detailed information.
• Proactively identify recurring issues and suggest improvements to reduce support volume and enhance customer satisfaction.
• Provide customers with step-by-step solutions or educational resources to help them maximize the use of products and services.

Customer Support Specialist – Spanish

Customer Support Specialist, DNA Synthesis

Customer Experience Representative

Freelancer, Customer Service (Inbound)

Freelance Customer Service – EU Only

Customer Experience Specialist – All Genders