Director of IT Operations

SDL

Director of IT Operations overseeing IT infrastructure for GovPilot. Responsible for security, scalability, and team management.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Lead and oversee all IT Operations, including systems administration, infrastructure, and support functions
Define and execute IT strategy aligned with company growth and operational needs
Ensure reliability, performance, and scalability of core systems and infrastructure
Oversee user access management, identity systems, and security controls across the organization
Drive IT security initiatives, including policies, access reviews, and compliance efforts
Manage IT vendors, service providers, and technology investments
Oversee onboarding and offboarding processes, including system access and device management
Develop and maintain IT policies, documentation, and operational processes
Partner cross-functionally to evaluate, implement, and optimize business systems and tools
Lead system integrations and ensure efficient data flow across platforms
Monitor system performance and proactively identify risks and improvement opportunities
Build, lead, and develop the IT Operations team.

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
7–10+ years of experience in IT operations, systems administration, or infrastructure roles
Strong experience managing SaaS environments, systems integrations, and IT infrastructure
Deep understanding of IT security principles, access management, and compliance practices
Experience managing IT vendors and external service providers
Strong leadership and team management experience
Excellent problem-solving and decision-making skills
Strong organizational and documentation skills
Excellent communication skills with the ability to partner across technical and non-technical teams
Ability to operate in a fast-paced, evolving environment.

Benefits

Comp & perks

Competitive salary.
Unlimited PTO.
Flexible working hours and remote work options.
Comprehensive health, dental, and vision insurance.
Professional development opportunities and learning budget.
Home office and IT budget.
Supportive team environment.
The chance to work on innovative projects with cutting-edge technologies.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT operationssystems administrationinfrastructure managementSaaS environmentsIT security principlesaccess managementcompliance practicessystem integrationsdata flow optimizationIT policy development

Soft Skills

leadershipteam managementproblem-solvingdecision-makingorganizational skillsdocumentation skillscommunication skillscross-functional collaborationadaptabilitystrategic thinking

Certifications

Bachelor’s degree in Information TechnologyBachelor’s degree in Computer Sciencerelated field experience