Project Manager – Customer Success
SDL
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $130,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudPMPSQL
About the role
- Lead the full implementation lifecycle for new customers, from kickoff through go-live
- Conduct discovery sessions with clients to gather business requirements, workflows, and success metrics
- Configure and customize the SaaS platform to meet client-specific use cases while adhering to best practices
- Execute data imports, system integrations, and testing to ensure functionality and quality assurance prior to go-live
- Monitor project health and timelines, proactively managing scope, risks, and dependencies
- Support customers throughout implementation, managing timelines, deliverables, and communication to ensure project success
- Provide customer training sessions to ensure user adoption and proficiency across departments
- Document configuration details, process decisions, and knowledge articles to maintain implementation consistency and scalability
- Collaborate cross-functionally with Product, Support, and Customer Success to ensure seamless transitions post-launch
- Identify opportunities for process improvement, recommending best practices to optimize future deployments
Requirements
- Bachelor’s degree or equivalent experience preferred
- 3+ years of Project Management and Implementation experience with Environmental Health SaaS products required
- 5+ years of Public & Environment Health experience required
- Strong understanding of SaaS platforms, cloud environments, and data management principles required
- Experience working directly with clients and managing concurrent implementation projects required
- Proficiency with tools such as Wrike, Hubspot, Salesforce, Jira or other implementation-related platforms required
- Experience designing reports using tools such as Crystal Reports and SQL Server Reporting Services preferred
- Excellent problem-solving, analytical, and communication skills required
- Excellent organizational, time-management, and prioritization skills required
- Ability to translate technical concepts into clear business explanations required
- Ability to learn new technologies and concepts quickly required
- Project management or change management experience (PMP, CSM, etc.) preferred
- Strong track record of delivering implementations on-time with high post CSAT scores and user adoption rates required.
Benefits
- Competitive salary.
- Unlimited PTO.
- Flexible working hours and remote work options.
- Comprehensive health, dental, and vision insurance.
- Professional development opportunities and learning budget.
- Home office and IT budget.
- Supportive team environment.
- The chance to work on innovative projects with cutting-edge technologies.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Project ManagementImplementationSaaS platformsData managementSystem integrationsQuality assuranceReport designSQL Server Reporting ServicesData importsProcess improvement
Soft skills
Problem-solvingAnalytical skillsCommunication skillsOrganizational skillsTime-managementPrioritizationClient managementTechnical translationAdaptabilityCollaboration
Certifications
PMPCSM