Analyst

• Lead the full implementation lifecycle for new customers, from kickoff through go-live
• Conduct discovery sessions with clients to gather business requirements, workflows, and success metrics
• Configure and customize the SaaS platform to meet client-specific use cases while adhering to best practices
• Execute data imports, system integrations, and testing to ensure functionality and quality assurance prior to go-live
• Monitor project health and timelines, proactively managing scope, risks, and dependencies
• Support customers throughout implementation, managing timelines, deliverables, and communication to ensure project success
• Provide customer training sessions to ensure user adoption and proficiency across departments
• Document configuration details, process decisions, and knowledge articles to maintain implementation consistency and scalability
• Collaborate cross-functionally with Product, Support, and Customer Success to ensure seamless transitions post-launch
• Identify opportunities for process improvement, recommending best practices to optimize future deployments

Implementation Analyst

Technical Patent Analyst, Prior Art, Patentability, Competitive Intelligence

Technical Patent Analyst, Prior Art, Patentability, Competitive Intelligence

Deal Desk Analyst II

Treasury Analyst

Client Delivery Analyst III – Debit Conversions