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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Payroll Processes, including Employee Central Payroll and compliance controls, while effectively managing client relationships and delivering payroll services. Capable of driving continuous process improvement and ensuring adherence to global and local standards.
Highest-signal resume keywords
Payroll Outsourcing ExperienceEmployee Central PayrollService Level Agreements (SLAs)SAP PayrollProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payroll ProcessesContinuous PayrollGarnishmentsPayroll PoliciesCompliance ControlsPayment ReleasesStatutory ReportingPayroll Control CentreInbound and Outbound Payroll InterfacesKPI Measurement
Soft Skills
Verbal CommunicationWritten CommunicationAttention to DetailOrganizational SkillsConflict Resolution
Tools & Technologies
SAP SuccessFactorsSAP PayrollConcurWorkforce ManagementIntegration Tooling
Certifications & Qualifications
CPPCPSCPM
Industry Keywords
BPO OutsourcingPayroll Delivery AssuranceProcess DocumentationChange Order ProcessTraining Materials Development
Tech Stack
Tools & technologiesC++
About the role
Key responsibilities & impact- Drive continuous process improvement by identifying optimization opportunities in country-specific processes
- Handle process deviations, determine their impact, and provide recommendations to local and global design authorities
- Own the change order process, including requirements gathering, pricing, implementation, documentation updates, and internal training
- Ensure global and local process standards are understood, implemented, and followed by country teams
- Maintain Standard Operating Procedures, Detailed Work Instructions, guidelines, and other process documentation
- Develop training materials and train junior and mid-level team members
- Communicate with country teams, clients, and other key stakeholders regarding standards, procedures, and process changes
- Create or modify processes to meet global standards and local conditions
- Process complex payroll cases and act as a first escalation point for operating teams
- Produce accurate payroll in accordance with processes, standards, and contractual SLAs
- Participate in advanced testing and validation for system updates and configuration changes
- Assist with system implementations, testing, parallel processing, and UAT
- Communicate daily with client-designated contacts to ensure effective payroll processing
- Provide support, guidance, and training to Payroll Administrators
- Communicate with tax authorities and benefit providers when necessary
- Process year-end activities and generate statutory reports
- Support payroll delivery assurance for SAP Managed Payroll Services and BPO operations
- Collaborate with internal and external stakeholders to ensure operational excellence
- Support local HR business process standards and localization activities
Requirements
What you’ll need- 3–5 years of experience in Payroll outsourcing within an enterprise business outsourcing environment
- Knowledge of payroll processes, including continuous payroll through payroll control centre, garnishments, payroll policies and controls, compliance controls, payment releases, and reporting to local authorities
- Practical experience with Employee Central Payroll and payroll control centre is essential
- Experience managing client relationships and delivering payroll services to multinational clients
- Knowledge of Service Level Agreements (SLAs) and KPI measurement and reporting
- Good verbal and written communication skills
- Fluent in English and the local language
- Ability to manage multiple priorities in a fast-paced environment and meet client needs efficiently
- Ability to work under pressure and prioritize team tasks
- Problem-solving and conflict-resolution skills
- High attention to detail and strong organizational skills
- Experience in a Payroll and BPO outsourcing environment preferred
- Experience with SAP SuccessFactors, SAP Payroll, Concur, Workforce Management, and integration tooling is a plus
- Experience with inbound and outbound payroll interfaces is a plus
- CPP, CPS, or CPM certification is a plus
- Ability to work in a fast-paced, dynamic environment with a focus on continuous improvement
Benefits
Comp & perks- Permanent employment contract after a 3-month probation period
- Flexible working hours and remote work opportunities
- Private medical care (LuxMed)
- Cafeteria system / Sports card
- Lunch card (Edenred)
- Financial allowance for remote work
- Employee loans
- Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
- Life insurance
- Holiday allowance
- Free language courses during working hours
- Annual bonus
- Integration events
- Free parking spaces for employees
- Referral program
- PPK (Employee Capital Plans): 3.5% employer contribution
- Individual development plan and professional training
- Career growth opportunities
- Flexible and remote/hybrid working options
- Collaborative culture
- Diversity and inclusion commitment
