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About the role
Key responsibilities & impact- Responsible for service quality, adherence to SLAs and customer satisfaction
- Coordinate and lead the SAP delivery team in day-to-day service operations
- Identify risks, improvement opportunities and optimization measures
- Conduct regular service reviews and ensure transparent communication with customers
- Professionally manage escalations with a focus on sustainable, long-term solutions
- Continuously improve services, processes and collaboration models
Requirements
What you’ll need- Several years of experience in Service Delivery or Client Delivery Management, ideally within an SAP environment
- Solid knowledge of service management processes, SLAs, KPIs and governance models
- Proven experience leading complex service rollouts and coordinating multiple stakeholders
- Strong analytical skills, particularly in working with KPIs, reports and quality metrics
- Strong customer and service orientation
- High sense of responsibility and initiative
- Clear and respectful communication
- Cooperative mindset and team spirit
- Very good English skills and good German skills, both written and spoken
- Experience in dynamic, agile or transformation-driven environments is an advantage
Benefits
Comp & perks- Flexible working hours and remote working
- 30 days of annual leave plus Christmas Eve and New Year's Eve as additional days off
- Permanent employment contract (after a 6-month probationary period)
- Free language courses (during working hours)
- Company health insurance with an additional annual health budget of €600
- Annual wellness allowance of €156 net
- Non-cash benefit of €50 net per month (redeemable with providers such as Lieferando, REWE, Aral, etc.)
- Meal subsidy of up to €40 net per month
- Company pension plan
- Free accident insurance
- Capital-forming benefits (employer contributions to savings schemes)
- Bike leasing via JobRad
- Corporate Benefits with discounts and perks from over 800 top brands
- Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
- Employee referral program
- Learning opportunities through an individual development plan and professional training
- Career development: whether you want to further specialize in your field or broaden your skills horizontally, SD Worx always offers room for growth
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service management processesSLAsKPIsgovernance modelsservice rolloutsquality metrics
Soft Skills
analytical skillscustomer orientationservice orientationresponsibilityinitiativecommunicationcooperative mindsetteam spirit