Engagement Manager

Scrunch

Engagement Manager driving customer onboarding and engagements for enterprise accounts at Scrunch. Leading activation processes for a SaaS platform in an AI-focused marketing space.

Posted 5/21/2026full-timeNew York City • Arizona, California, Colorado, Florida, Illinois, Maryland, Massachusetts, Minnesota, Missouri, Montana, New Hampshire, New Jersey, New York, Ohio, Texas, Utah • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Own the full engagement lifecycle—from pilot scoping through POC delivery, onboarding, platform activation, and executive business review.
Present to C-suite and senior marketing leadership at enterprise brands.
Drive onboarding and activation.
Build repeatable engagement frameworks, onboarding playbooks, milestone templates, and escalation paths.
Bridge pre-sales and post-sales.
Create supporting content when it counts—kickoff decks, executive summaries, QBR frameworks—but the emphasis is on execution, not production.

Requirements

What you’ll need

4+ years in engagement management, professional services, solutions consulting, or customer onboarding at a SaaS or technology company.
Have run onboarding, pilots, POCs, or proof-of-value engagements end to end—you know how to scope them, staff them, and land them.
Have owned customer onboarding and driven platform activation and adoption within enterprise accounts.
Are comfortable presenting to CMOs, VPs, and C-suite stakeholders—and can hold the room.
Run tight engagements with clear milestones, owners, and escalation paths.
Think in systems, default to process, and instinctively design things that scale.
Are technically comfortable — you don't need to write code, but you understand how SaaS platforms are configured, how data flows, and how to have a credible conversation with a technical counterpart.
Are comfortable working in modern SaaS platforms, CRMs, and project tools — and can pick up new technical concepts quickly enough to go deep in a room full of marketers and engineers alike.
Have worked at a startup or in an environment where you had to define your own role and toolset.

Benefits

Comp & perks

Equity in a fast-growing, category-defining company
Medical, dental, vision, and life & disability insurance
Paid parental leave when life's biggest moments happen
Home office stipend so your workspace doesn't suck
Phone and internet reimbursement
L&D budget for courses, conferences, and whatever makes you sharper
Flexible PTO — take what you need, we trust you
401(k)
Team offsites and a crew that genuinely likes each other

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

engagement managementcustomer onboardingplatform activationproof-of-concept (POC)milestone managementprocess designSaaS platform configurationdata flow understanding

Soft Skills

presentation skillsstakeholder managementsystem thinkingprocess orientationexecution focus