Technical Analyst, Pharmacy Support

ScriptPro

Technical Analyst at ScriptPro responsible for supporting pharmacy systems and resolving technical issues. Engaging with customers and providing solutions while collaborating in a fast-paced environment.

Posted 5/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $27 per hourWebsite

Tech Stack

Tools & technologies

CloudOracleSQL

About the role

Key responsibilities & impact

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Conduct technical analysis and review of system performance
Troubleshoot issues with proprietary software, third party insurance and credit card processing, Crystal and RDLC reports, mobile and web applications, Windows O/S, SQL database, and pharmacy operations workflow
Research required information using available resources including internal knowledge base articles, technical procedures, SharePoint, mentors, and previously documented Service Requests
Respond to customer inquiries from a general queue or a subject matter expert specific queue as assigned
Deliver service and support to end-users through automated call distribution phone software and Oracle Service Cloud chat and email support simultaneously
Work a queue of tickets based on priority and impact to the customer
Recommend workflow changes based on pharmacy needs and recommended best practices
Organize ideas, updates, and resolutions in a manner appropriate to the intended audience and situation via oral and written communications with a high level of data quality
Clearly communicate troubleshooting steps, ideas, workflow steps, and processes to end users
Build customer relationships through providing superior customer service
Document all job functions using Siebel with a high level of data quality
Proactively monitor systems for performance and connectivity to minimize or eliminate downtime
Coordinate support for onsite field technicians and shipment of parts to sites

Requirements

What you’ll need

An associate degree in computer science or a related field is preferred
3+ years experience with Windows OS (Windows7/10 Server 2012/2016), networking, software, and hardware troubleshooting
Advanced knowledge of desktop and peripheral hardware troubleshooting
Experience supporting proprietary software applications
Proficiency with remote support tools such as BOMGAR, PCAnywhere, SecureLink, or Windows Remote Desktop, etc.
Working knowledge of connectivity and networking concepts
Intermediate knowledge of SQL databases and query syntax
Experience using help desk ticketing systems (Oracle, Siebel, or other CRM systems)
Experience with SLA-driven resolution environments
Efficient typing skills are a must; candidate must be able to type 50 WPM
Positive attitude, drive, and tenacity
Ability to thrive in a position supporting a constantly evolving and growing industry
Excellent written and verbal communication skills
Ability to multitask with varying priorities, while still maintaining a high attention to detail
Exemplary attendance, reliability and punctuality
Outstanding customer service skills
Strong problem-solving and analytical skills.

Benefits

Comp & perks

Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs
Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Windows OSSQL databasedesktop hardware troubleshootingnetworkingsoftware troubleshootingproprietary software applicationsremote support toolshelp desk ticketing systemsSLA-driven resolutiontyping skills

Soft Skills

customer servicecommunication skillsproblem-solvinganalytical skillsmultitaskingattention to detailpositive attitudedrivetenacityreliability

Certifications

associate degree in computer science