Oversee and execute full lifecycle client implementations from Sales handoff and kickoff through go-live and transition to Client Management.
Develop and manage structured project plans including timelines, stakeholder mapping, task tracking, and documentation standards.
Drive cross-functional accountability by clearly defining ownership, tracking commitments, and following through to completion.
Ensure deliverables are completed on time, within scope, and aligned with contractual and operational expectations.
Maintain clean, organized, and audit-ready implementation documentation.
Proactively identify implementation risks, operational gaps, and cross-functional dependencies.
Maintain structured risk documentation and develop mitigation plans to minimize downstream impact.
Establish and maintain structured implementation cadences including cross-functional check-ins, action tracking, and concise status reporting.
Escalate risks or scope concerns with clear impact assessments and recommended solutions.
Own escalations end-to-end, including root cause identification, coordination of cross-functional resolution, and documentation of lessons learned.
Serve as a primary client contact during implementation.
Communicate project status, risks, and mitigation plans clearly and consistently to internal and external stakeholders.
Facilitate productive meetings that drive decisions, alignment, and next steps.
Manage scope changes and shifting priorities by clearly communicating impacts, timelines, and required actions.
Demonstrate strong working knowledge of healthcare and pharmacy industry dynamics relevant to client implementations.
Support enrollment meetings and customer-sponsored health fairs as needed.
Track and report implementation KPIs to leadership.
Identify opportunities to improve implementation scalability, documentation standards, and cross-functional coordination.
Lead internal operational improvement initiatives related to implementation processes.
Contribute to the development of standardized playbooks and repeatable implementation frameworks.

Requirements

Bachelor’s degree in a related field required
5+ years of experience in implementation, client delivery, or project management roles, preferably within healthcare technology
Prior experience in the healthcare or pharmacy industry preferred; PBM experience highly desirable
PMP or CAPM certification preferred
Commitment to continuous learning, including ongoing development of knowledge related to pharmacy benefit management, healthcare trends, and Scripta’s product offerings

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementrisk managementstakeholder mappingtask trackingimplementation documentationKPI trackingprocess improvementdocumentation standardscross-functional coordinationclient delivery

Soft Skills

communicationproblem-solvingleadershiporganizational skillsdecision-makingcollaborationadaptabilityproactive identificationfacilitationaccountability

Certifications

PMPCAPM