Scripta Insights

Project Manager

• Oversee and execute full lifecycle client implementations from Sales handoff and kickoff through go-live and transition to Client Management.
• Develop and manage structured project plans including timelines, stakeholder mapping, task tracking, and documentation standards.
• Drive cross-functional accountability by clearly defining ownership, tracking commitments, and following through to completion.
• Ensure deliverables are completed on time, within scope, and aligned with contractual and operational expectations.
• Maintain clean, organized, and audit-ready implementation documentation.
• Proactively identify implementation risks, operational gaps, and cross-functional dependencies.
• Maintain structured risk documentation and develop mitigation plans to minimize downstream impact.
• Establish and maintain structured implementation cadences including cross-functional check-ins, action tracking, and concise status reporting.
• Escalate risks or scope concerns with clear impact assessments and recommended solutions.
• Own escalations end-to-end, including root cause identification, coordination of cross-functional resolution, and documentation of lessons learned.
• Serve as a primary client contact during implementation.
• Communicate project status, risks, and mitigation plans clearly and consistently to internal and external stakeholders.
• Facilitate productive meetings that drive decisions, alignment, and next steps.
• Manage scope changes and shifting priorities by clearly communicating impacts, timelines, and required actions.
• Demonstrate strong working knowledge of healthcare and pharmacy industry dynamics relevant to client implementations.
• Support enrollment meetings and customer-sponsored health fairs as needed.
• Track and report implementation KPIs to leadership.
• Identify opportunities to improve implementation scalability, documentation standards, and cross-functional coordination.
• Lead internal operational improvement initiatives related to implementation processes.
• Contribute to the development of standardized playbooks and repeatable implementation frameworks.

Implementation Project Manager

Full-stack Engineer

• Design, develop, and maintain scalable backend services using Java and Spring, with increasing contributions to Python-based systems.
• Provide technical leadership on architecture and system design in a multi-service, cloud-based environment.
• Apply strong software engineering fundamentals to produce clean, maintainable, and well-tested code.
• Partner with product, data, and engineering stakeholders to define and deliver complex features and platform capabilities.
• Lead by example through code reviews, design discussions, and technical decision-making.
• Identify and address performance, reliability, and scalability issues across services.
• Mentor engineers and help elevate engineering best practices across the organization.
• Stay current with relevant technologies and thoughtfully introduce improvements where they provide clear value.

Implementation Project Manager

Senior Software Engineer